Alex Vazquez

I purchased a used vehicle from Universal Nissan on July 19, and this has been one of the most frustrating customer experiences I’ve ever had. The buying process was extremely rushed and overwhelming. I 19, and this has been one of the most frustrating customer experiences I’ve ever had. The buying process was extremely rushed and overwhelming. I felt pressured throughout the sale and was led to believe I was receiving a specific deal that never actually happened. I also wasn’t allowed to properly test drive the car on the highway, which limited my ability to notice the issues that became apparent almost immediately after purchase. Just two hours after leaving the lot, I had to return because the car felt wobbly and unstable. I was told it was just tire pressure and to “get used to it.” Over the following months, I brought the vehicle back multiple times for the same problem—wobbling, vibrations during acceleration, and instability—yet the issue has never been resolved. The car has been in the shop repeatedly, with temporary or unrelated fixes, but no real solution. What has made this experience even worse is the lack of communication and accountability. It is nearly impossible to get in contact with a sales manager. I have called multiple times, left messages, and have been told repeatedly that someone would call me back—which never happens. My concerns have consistently been dismissed, and at one point I was even made to feel like I was “asking too much” for a used car. At this point, I’m beyond disappointed. I’m not asking for a trade or anything unreasonable—I just want my car properly fixed. Unfortunately, no one has truly taken ownership of the issue or followed through. I would strongly caution others to be careful when purchasing here, especially if you expect transparency, follow-up, or post-sale support. More

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It was a pleasure to engage in negotiations with this dealership but, they were trying to raise the price of the vehicle multiple times and were not 100% effort on finding a middle ground. Aside from tha dealership but, they were trying to raise the price of the vehicle multiple times and were not 100% effort on finding a middle ground. Aside from that, they were relatively respectful. More

by MADARA646 Verified Customer Verified Customer

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I love the whole experience. I was treated with V.I.P stays from beginning to end. I was treated with V.I.P stays from beginning to end. More

by marcus73suarez Verified Customer Verified Customer

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Very pleasant time,all the people at the dealer Very courteous and knowledgeable, I will recommend it to all my friends and family courteous and knowledgeable, I will recommend it to all my friends and family More

by MDESPRADEL Verified Customer Verified Customer

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He was very helpful with my service thank you for being so prompt with my car so prompt with my car More

by PMMNETWORK61 Verified Customer Verified Customer

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Excelente muy complacido son muy profesionales siempre te tratan de ayudar para que salgas satisfecho tratan de ayudar para que salgas satisfecho More

by Humberto Verified Customer Verified Customer

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I don't really remember John Smith but Alex was a big help, everyone was good listening to my concerns and addressing any issues I came up with. help, everyone was good listening to my concerns and addressing any issues I came up with. More

by CLILEYWESS Verified Customer Verified Customer

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I have purchased 2 cars from this dealership in the last 5 years, mostly due to the honesty and leadership from this dealership. I actually live 20 minutes from a dealership but never received the promptnes 5 years, mostly due to the honesty and leadership from this dealership. I actually live 20 minutes from a dealership but never received the promptness and courtesy as I receive here @ Universal Nissan. From maintenance to salesmanship and everyone else that works there you’re made to feel at home. All work received was done in a professional and timely manner, and appointments are readily accessible when I need them. I feel like family when I’m there and definitely well respected. More

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John was amazing! Very knowledgeable and answered all of my questions ! Thanks so much John! Very knowledgeable and answered all of my questions ! Thanks so much John! More

by Williecarta Verified Customer Verified Customer

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THE WORST CAR DEALER I VISITED AND THE MOST UNPLEASANT EXPERIENCE. ALEX VAZQUEZ IS THE WORST SALES MANAGER AND THE LOWEST CLASS OF STAFF WITH HIS SHOUTS, DON'T TOUCH ME. EXPERIENCE. ALEX VAZQUEZ IS THE WORST SALES MANAGER AND THE LOWEST CLASS OF STAFF WITH HIS SHOUTS, DON'T TOUCH ME. More

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