Gilberto Gortari

Deal was not what we talked about, we were also supposed to get a button fixed and 3 weeks later we can't get ahold of anyone. Truly felt like they took advantage of us with a quick slight of hand. to get a button fixed and 3 weeks later we can't get ahold of anyone. Truly felt like they took advantage of us with a quick slight of hand. More

by LEEFALLIS Verified Customer Verified Customer

Helpful 0

Report | Print

Muy buena experiencia de compra en Universal Nissan. Muy contentos con nuestro auto nuevo. Gracias Gilberto Muy contentos con nuestro auto nuevo. Gracias Gilberto More

by DAYMERIS29 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience. Everything was done quickly as promised. Looking forward to doing more business with them. Everything was done quickly as promised. Looking forward to doing more business with them. More

by TWESS12 Verified Customer Verified Customer

Helpful 0

Report | Print

I buy my car in the and of June with Mr. Gilberto and he’s really amazing 🤩 very professional and really a great salesman with out damage a buyer! His give me all the information and honest Gilberto and he’s really amazing 🤩 very professional and really a great salesman with out damage a buyer! His give me all the information and honestly I need! I recommend 100000000 percent! More

Helpful 0

Report | Print

From start to finish Gilberto Gortari in Sales was Amazing , everything explained and kept me informed. Excellent experience, thank you Gilberto for an amazing service. Amazing , everything explained and kept me informed. Excellent experience, thank you Gilberto for an amazing service. More

Helpful 0

Report | Print

Excellent service very nice people I enjoyed my visit and I will be back , Excellent customer service I will be back , Excellent customer service More

by John Verified Customer Verified Customer

Helpful 0

Report | Print

Car salesman was nice and helpful. Price fair with some haggling. The owed me a refund of a couple thousand dollars from trade in.. it has been difficult to get an update and almost a month and still not haggling. The owed me a refund of a couple thousand dollars from trade in.. it has been difficult to get an update and almost a month and still not refunded.. they told me 2 weeks when I signed the deal..so that is a negative... More

by RAYR9720 Verified Customer Verified Customer

Helpful 0

Report | Print

I need to speak with the manager of this location. The one whom oversees all the departments or the regional manager. I need to cancel my contract which falls under the Consumer Rights Act of 2015, in whi one whom oversees all the departments or the regional manager. I need to cancel my contract which falls under the Consumer Rights Act of 2015, in which if any purchased used or new vehicle has ANY mechanical problems I am entitled to full 100% refund of the sale. I am canceling my contract! I need to speak with someone who knows what they are doing and who will assist in this process. I have been given the run around since last Thursday, when I had to have my newly purchased jeep renegade towed to the location I purchased it from on the 6th of July through Ghilberto. My vehicle had not been even looked at. No one will return my calls! I've been calling every day several times a day and not once have I gotten anywhere. I may lose my job due to not having a vehicle to get to work, which is this branches responsibility. I am in tears because of frustration. This is the worst experience I've ever had! I purchased my vehicle on the 6th of July. I have not even put 20 miles on the thing. It stopped running the 15th of July! I had to Vehicle towed into Universal Nissan the morning of the 15th. I have been transferred to so many different departments of which not one person helped me. No one has called me back. I had to physically go to the store so I could speak with ANYONE! I was told by Ruben that I can't return the vehicle and cancel my contract, which is not true at all. I also haven't been able to work being I've not had any transportation. I also purchased the best warranty in which states I was to receive a rental car. None of these things have been honored by Nissan. I am very disappointed with their customer service! I know the sales department employees have been kind but not helpful at all. I would like to think that this is just a fluke but unfortunately I don't feel that is the case. It appears as though NO ONE has any real sales knowledge. Their goal is to push us out the door and hope it will go away. More

Helpful 0

Report | Print

Despite what I've heard, Gilberto made the process quick, easy, and pressure free. He found options within good condition and made it work for my budget easy, and pressure free. He found options within good condition and made it work for my budget More

Helpful 0

Report | Print

Exceptional customer service!!! Gilberto and Erik were amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissa amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissan Altima!!! Sincerely, April. W More

Helpful 0

Report | Print