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Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
198 Reviews

Languages Spoken

Spanish Spanish

4.9

198 Reviews

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198 Reviews of Alfredo (Al) Bustamante

February 25, 2026

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Employee Rating

Al, was wonderful to work with, he accommodated our wants and needs with a professional approach. Thanks Al More

by rsgolf2018
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2026

Germain Honda of Surprise responded

Providing a quality and professional experience is the goal of our entire team. Thank you for highlighting Al and his dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

February 23, 2026

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The service workers were very helpful, they told you everything you needed to know. It was also very quick and very upfront and straightforward. The waiting lobby was also nice More

by MARKLAURENCEMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Robert Solis, Kevin Proo

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Feb 25, 2026

Germain Honda of Surprise responded

We are pleased that you enjoyed a positive, efficient, and straightforward experience with our team. Your complete satisfaction and comfort while you wait is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 20, 2026

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I experienced amazing customer service. Alfredo is always so helpful every time I come in to get maintenance done. More

by nathenar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2026

Germain Honda of Surprise responded

We thank you for your continued business and trust in Alfredo to ensure you and your Honda stay safely on the road. Best Regards, Sassha Motz General Manager

February 16, 2026

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The dealership/ service shop was prompt and was able to fix, and get me out in 35 mins! More

by joshuakatz1206
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Robert Solis, Kevin Proo , Todd Forbis, Kristina Miranda

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Feb 17, 2026

Germain Honda of Surprise responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain Honda. Have a wonderful day. Best Regards, Sassha Motz General Manager

February 12, 2026

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Clear explanation of service needed and time expected. All the work was completed according to estimate and within promised time More

by HPOwner75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2026

Germain Honda of Surprise responded

Our team is happy we were able to meet your expectations and ensure a 5-star experience. Best Regards, Sassha Motz General Manager

February 09, 2026

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Kevin was awesome. Actually everyone there was very nice. My car was fixed in a timely manner and when helping me Kevin listened to my concerns. My friend suggested you More

by Dwn2rth93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Proo

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Feb 09, 2026

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality and efficient service. We are so happy your friend led you our way. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

February 05, 2026

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First time at German Honda for service. Advisor was helpful, attentive to what I wanted and honest. More

by TOMJABSCPA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain for your automotive service needs. Your business and kind words are greatly appreciated. Our team is dedicated to ensuring a positive and trustworthy experience. Best Regards, Sassha Motz General Manager

February 04, 2026

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Everything went smoothly Al is always very through and professional Thanks for your continued assistance More

by lbiittner5707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2026

Germain Honda of Surprise responded

Thank you so much for taking the time to share your positive feedback about your recent car service experience here at Germain Honda of Surprise! We're delighted to hear that you were pleased with the service you received from Al and our team. See you next time. Best Regards, Sassha Motz General Manager

February 03, 2026

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Employee Rating

I was satisfied with the service I received . Work done in a reasonable time frame. More

by sepnchic
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2026

Germain Honda of Surprise responded

Our team is happy to know that you enjoyed a quality and efficient service experience. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 02, 2026

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Employee Rating

Alfredo Bustamante was a super helpful and patient service tech which is hard to find nowadays. Will be back because of him! More

by gloria.tejeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 03, 2026

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with Al. He will be honored to learn of your kind words, and we know he looks forward to assisting you in the future. Best Regards, Sassha Motz General Manager

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