Ali Hatam | Page 4

Excellent price and customer service Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representativ Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representative, Ali Hatam, was first-rate. We never had the feeling that we were being pressured or that we didn't clearly understand what was taking place during the entire process of buying and taking ownership of the car. There were no surprises.. Mr. Hatam is pleasant to work with, pays attention to the details, wants the customer to have a good experience, and knows the cars. We've never worked with anyone better. A follow-up visit just confirmed our good impression. When the purchase was complete, we appreciated the short exit talk with Robin Heintzelman to ensure that we were completely satisfied. Mr. Hatam took time to give us a very clear and organized overview of the car's systems and controls before we drove away in our new car. We were very satisfied and would recommend the dealership and the specific people we worked with. More

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Overall great experience We had looked around at a few dealers but Ourisman was by far the best while shopping and perhaps even better during the purchase. Ali H was our sale We had looked around at a few dealers but Ourisman was by far the best while shopping and perhaps even better during the purchase. Ali H was our salesperson and he was probably the deciding factor. He was professional, courteous and just a wonderful person to deal with during the whole process. We got a really good sense that he cared and listened to our needs. Ali was very straightforward and told us exactly what to expect with price and process. The other dealers we went to simply wouldn't give us direct answers but asked us to "come in and talk". When we were ready, everything was a lot quicker than we expected. Mark L. was also great when we were signing the papers. He was easy to talk to and focused on getting things done quickly. He had things ready to go, well organized and we were out a lot sooner than we expected. Ourisman really does mean it when they say they value the customer's time. The staff we got to interact with at the dealership also seemed like a friendly bunch. The process was great and love our new car. More

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Friendly, Informed and Informative Sales Person We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key manner, try approachable and yet very professional at the same time. Knew his stock and was up to date on all models we inquired about. More

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Great Buying Experience Ali was an absolute pleasure to work with. I came to him with the best quote I received and he matched easily, even throwing in some all weather mats. Ali was an absolute pleasure to work with. I came to him with the best quote I received and he matched easily, even throwing in some all weather mats. He was very friendly in person, gave us a very thorough overview of our new car. He followed up with us a couple days later to make sure that we were enjoying the car, which we are. I would highly recommend seeing Ali, and would also recommend the CX-5. More

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No pressure, great prices and friendly staff Ali Hatman is a friendly, informative, and no pressure salesman. My car buying experience from him was excellent. He went out his way to get me the Ali Hatman is a friendly, informative, and no pressure salesman. My car buying experience from him was excellent. He went out his way to get me the car I wanted, and at the price I wanted. I would gladly buy my next car at Rockville Mazda and from Ali. Alan Cutler Potomac, Maryland More

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