Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago

Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
79 Reviews

Languages Spoken

English English

4.6

79 Reviews

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79 Reviews of Alonzo Bass

July 29, 2025

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Employee Rating

great shop on a hot summer day. ac is blowing great water machine and excellent service. More

by spaceman sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 29, 2025

Dealership Rating
Employee Rating

great shop on a hot summer day. ac is blowing great water machine and excellent service. More

by 123
Recommend Dealer
Yes
Jul 29, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 24, 2025

Dealership Rating
Employee Rating

Thank you so much you guys great we definitely coming back when we gonna get next service thank you so much for your help More

by CHICI203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 22, 2025

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Employee Rating

Alonzo was great! Great Service and very professional. I also appreciated the follow-up calls. More

by SMITHSHEMEL98
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 18, 2025

Dealership Rating
Employee Rating

Everything was done well with good communication. Alonzo kept me informed every step of the way. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 17, 2025

Dealership Rating
Employee Rating

The place is clean. The service team is respectful and friendly and work in a timely manner. More

by Bridget Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 17, 2025

Dealership Rating
Employee Rating

Prompt service, friendly personality, excellent work, very fast and thorough. I didn’t have any worries throughout. More

by COLOGNOLE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Kelia House

Jul 17, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 16, 2025

Dealership Rating
Employee Rating

Excellent service and very professional staff. I would highly recommend this dealership to friends and family. More

by KAKUA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

Jul 16, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 14, 2025

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Employee Rating

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 07, 2025

Dealership Rating
Employee Rating

Customer service have to improve their skills. Also they need more people to take care of the customers, you have to wait, and wait and wait, at the end have to hang out because they don’t answer. More

by marcelarg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Bode

Jul 10, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

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