Amber Blaylock | Page 2

Volkswagen of Duluth responded

Thank you for taking the time to share your positive experience with Amber at our dealership. We're so pleased to hear that she was kind and attentive, making your visit smooth and efficient as she quickly arranged for your key fobs to be synced to your car. It's wonderful to know that our techs also met your expectations by handling everything in a timely fashion. We truly appreciate your feedback and are glad you had a pleasant experience with us. We look forward to assisting you again in the future!

Volkswagen of Duluth responded

Thank you for your feedback! We're pleased to hear that our efforts to provide clear and comprehensive explanations regarding your vehicle's service and future needs were helpful. Ensuring you understand all aspects of your service and feel fully informed is a top priority for us at VW of Duluth. If you have any more questions or need further assistance, please don't hesitate to reach out. Your satisfaction and trust in our service are what drive us to do our best every day.

Volkswagen of Duluth responded

We're truly grateful for your positive feedback! It's wonderful to know that our efforts to ensure clear communication and comprehensive service have resonated with you. At VW of Duluth, we aim to provide an experience that not only meets but exceeds your expectations. Your satisfaction is our greatest reward, and hearing that you think highly of our service motivates us even more. We understand the importance of clarity and thoroughness in our interactions, and we're delighted you've appreciated this aspect of our service. If there's anything more we can do for you or any further information you need, please don't hesitate to reach out. We're here for you and looking forward to your next visit. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

It's fantastic to hear you had a positive experience with our team! Kindness, professionalism, and efficiency are core values we strive to uphold, so knowing you noticed these qualities means a lot to us. Thank you for sharing your feedback, and we're here to assist with any future needs you might have. Your satisfaction is our top priority!

Volkswagen of Duluth responded

I'm really sorry to hear about your less-than-desirable experience with our service department. It’s disappointing to learn that we didn’t meet your expectations, especially when it comes to attention to detail, which is crucial in ensuring the best possible service. We take feedback like yours seriously as it helps us identify areas for improvement. Would you be willing to provide more specific details about your experience? This information would be invaluable in helping us address these issues directly and ensure they are corrected moving forward. Our goal is always to provide top-notch service, and it seems we fell short this time. Please know we're committed to making things right and improving your experience with us.

Volkswagen of Duluth responded

Thank you so much for taking the time to share your positive experience at VW of Duluth! We're thrilled to hear that our team's kindness and professionalism continue to meet your expectations, and that we've been able to complete your service needs in good time. Your satisfaction is our top priority, and we're glad to have been able to demonstrate this through our service. It's customers like you that make our job truly enjoyable. We look forward to serving you again and maintaining your Volkswagen in top condition. If there's anything more we can do for you or any feedback you'd like to share to help us improve further, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and we wish you many happy and safe miles ahead in your Volkswagen! Warmest regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Thank you so much for your glowing review! At VW of Duluth, we pride ourselves on providing knowledgeable, professional, thorough, friendly, classy, and high-quality service. It's wonderful to hear that you've consistently had positive experiences with us. Our team is committed to ensuring every visit is a memorable one, and feedback like yours reaffirms the hard work we put in every day. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing VW of Duluth, and please don't hesitate to reach out for your future automotive needs!

Volkswagen of Duluth responded

Thank you for your wonderful review! We're thrilled to hear about your exceptional experience with VW of Duluth. Knowing that you're satisfied with the service you received is incredibly important to us. Your kind words are a testament to our team's dedication to excellence, and it's gratifying to know we've made a positive impact. We're here for you whenever you need us and look forward to continuing to provide great service every time you visit. Thanks again for choosing VW of Duluth, and see you soon!

Volkswagen of Duluth responded

Thank you for taking the time to leave a review about your experience at VW of Duluth! We're delighted to know that our waiting facility met your expectations for cleanliness and comfort. Providing efficient service is a top priority for us, and it's great to hear that this aspect of our service stood out to you. We understand the importance of transparent and fair pricing, so it's particularly pleasing to hear that our team effectively communicated the charges and ensured that you felt comfortable with them. Ensuring our customers have a thorough understanding of the services and their costs is fundamental to the trust we strive to build. Your satisfaction is our goal, and feedback like yours is what keeps us motivated. We look forward to continuing to provide you with the high-quality service and fair pricing you deserve. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

We're thrilled to hear that our team's efforts in communication and service have met your expectations! Your feedback highlights the commitment we have to customer satisfaction at VW of Duluth. Thank you for acknowledging our dedication to service. We look forward to continuing to meet your automotive needs with the same level of excellence you've experienced. Your trust in us is greatly valued!