Amer Husseini | Page 3

I am so waiting for a part for my recall that you said would take a week and it has now been a month great customer service!! would take a week and it has now been a month great customer service!! More

by MBRUSA Verified Customer Verified Customer

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The service center did great! However, I am displeased overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. More

by guysimmons15 Verified Customer Verified Customer

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Hit or miss, their appointment system is terrible. Getting a confirmation on scheduled maintenance takes at least 3 people for them to solidify anything. Their customer service leaves much to be desir Getting a confirmation on scheduled maintenance takes at least 3 people for them to solidify anything. Their customer service leaves much to be desired, even if it’s just an oil change, expect to be there a couple hours. Doesn’t matter if you have an appointment. More

by Daniel H Verified Customer Verified Customer

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This was the third vehicle purchased at this dealership. We have always had a great experience from sales to service and always recommend Southwest Kia Dallas. We have always had a great experience from sales to service and always recommend Southwest Kia Dallas. More

by JLIGGIT Verified Customer Verified Customer

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South west Kia Service has always been ON POINT... I have owned several Kia's and the Service received outstanding. I have and contiue to recommend Southwest Kia owned several Kia's and the Service received outstanding. I have and contiue to recommend Southwest Kia More

by NGAIRE.STIBBENS Verified Customer Verified Customer

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Thank you Noah for making my car buying experience such a pleasure. All my car buying needs were met in under 2 hours. I love Southwest Kia. pleasure. All my car buying needs were met in under 2 hours. I love Southwest Kia. More

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I came in needing a car and left with 2 cars! Jonathan Smith is a great man and salesman! Not once was I pressured to purchase anything. The staff here at Southwest Kia are just as courteous and friendly Smith is a great man and salesman! Not once was I pressured to purchase anything. The staff here at Southwest Kia are just as courteous and friendly as Jonathan! Glad to be a part of the family at Southwest Kia. More

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Best experience at any dealership ive ever been too!!Great Customer service!! Christian Alexander was great and made sure we recieved the best deal!! I love my Telluride!!! too!!Great Customer service!! Christian Alexander was great and made sure we recieved the best deal!! I love my Telluride!!! More

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Wasted Trip and Money I started on CarGurus shopping for a car after insurance totaled my car when I was rear-ended. I found a posting from Southwest Kia for a car that I w I started on CarGurus shopping for a car after insurance totaled my car when I was rear-ended. I found a posting from Southwest Kia for a car that I was interested in. I live in Kansas and since I was interested in buying this car I called several times through out the week to confirm that the car was still available. After multiple confirmations from people who seem to work in a call center and not actually at the dealership I bought a plane ticket to fly down to Dallas and pick up the car, I had a bankers check in hand. Upon arrival to Dallas I took an Uber to the dealership. When I arrived it was 15 minutes before I was approached by anyone (I had an appointment scheduled) once I was approached the gentleman went to get the car and upon checking his system he came back to inform me that the car which was confirmed multiple times that day to be on the lot was at a body shop being worked on when the Carfax was reported clean. Needless to say at this point I was in disbelief so I asked to talk to sales manager. Who spent another 10 minutes searching his system to which he came over and told me the car sold at another dealership before I arrived. I flew all the way to Dallas with check in hand to purchase a car which was confirmed to be available to look at and buy when I got there. Being stranded in Dallas I had no option but to purchase another Uber and plane ticket back home at 10:00 pm. Was told they would reimburse me for plane tickets and Uber’s but they are only playing me back for one of each. Was never able to talk to General Manager of dealership and 2 weeks later the car is still listed on their website. Very disappointing trip to Dallas and a waste of $750 dollars for 2 last minute tickets and Uber’s and a full day of travel. Very poor process for purchasing cars from out of state buyers and poor communication between call center and dealership. Don’t recommend this dealership for out of state buyers. Spend your money else where. More

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Amazing New Car Sales Experience No back and forth negotiations, they exceeded my expectations in making the car purchase experience to the next level. Very knowledgeable team, focuss No back and forth negotiations, they exceeded my expectations in making the car purchase experience to the next level. Very knowledgeable team, focussed on knowing the customer vs selling to the customer. Would highly recommend the dealership for any new Car purchase More

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