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Amy Ott
Amy Ott at Niello Volvo Cars Sacramento
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Amy Ott | Page 10

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of Amy Ott

August 05, 2023

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Employee Rating

We've always had great service from Amy, who helps us to feel that personal touch. She listens and takes down our concerns accurately for the repair team. More

by DEB MARCUS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 09, 2023

Niello Volvo Cars Sacramento responded

Deb, it's always great to hear that you consistently receive great service from us! We are lucky to have someone as wonderful as Amy on the team. We hope to see you next time!

August 01, 2023

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Very good service. They all seemed very helpful. I love my Volvo. The only car I will drive. More

by julie.henne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Sheldon

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Aug 09, 2023

Niello Volvo Cars Sacramento responded

Julie, we appreciate the great review! We're thrilled to have you in the Niello Volvo family and are here for you whenever you need us next!

July 30, 2023

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These folks are world class! I would not even think about going anywhere else. Thank you to the crew at Niello Volvo for the great experience! More

by WDEAN1980
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica LeClerc , Andrey Protsyuk

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Aug 03, 2023

Niello Volvo Cars Sacramento responded

Thank you for your kind words. We are so happy to know that our team delivered great customer service. We hope you enjoy your new ride!

July 28, 2023

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Great service and were very responsive and helpful when I tried to do an overseas delivery. I would definitely recommend Niello. I've already bought 4 cars from them! More

by Mike W
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Frey, Andrew Clark, Jorgen Eiremo, Rick Fuentes , Andrey Protsyuk

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Aug 03, 2023

Niello Volvo Cars Sacramento responded

Mike, Thank You! We are very happy to hear that you've had such great experiences with us. We hope to continue being of service to you and delivering the best here at Niello Volvo Cars Sacramento. We are very grateful for your business!

July 27, 2023

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The staff at the dealership were friendly and attentive. However when I came to my test drive appointment the car was not charged and only 10 mi range of gas was in the tank. I was not able to feel the ev c More

by KYLEBAUCOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Vadim Gol , Andrey Protsyuk

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Aug 04, 2023

Niello Volvo Cars Sacramento responded

Kyle, I'm sorry to hear this was your experience and we appreciate you bringing this to our attention. I'm sure it is disappointing that you did not get to experience the EV component of the vehicle you were test driving due to lack of charge. Please reach out to me directly, at tupton@niello.com, as I’d like to discuss some options I have for you to experience the vehicle properly. Thank you for your time! TJ Upton, General Manager

July 27, 2023

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Great place to have service done and very pleasant and professional reps to help me. More

by evcosino
Workmanship
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Recommend Dealer
Yes
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Aug 03, 2023

Niello Volvo Cars Sacramento responded

Thank you for the positive rating and kind words! Our team will be here for you in Sacramento whenever you need us next.

July 27, 2023

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Got us right in and had a completion day and time in an email that afternoon. More

by Dolph
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Recommend Dealer
Yes
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Aug 03, 2023

Niello Volvo Cars Sacramento responded

This is what we love to hear, Dolph! So glad we were able to get you in, out, and back on the road quickly and safely. Thank you for taking the time to leave us a review.

July 17, 2023

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Employee Rating

Amy is friendly, courteous, responsive. She took care of us when our car had an engine leak soon after a maintenance service and assured us that it would not cost us to fix it. We were al More

by LVPARK1
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Jul 26, 2023

Niello Volvo Cars Sacramento responded

Isn't Amy amazing? We'll be sure to pass your review along so she knows what a great job she's doing. Thank you for taking the time to leave us such kind words. See you next time!

July 14, 2023

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Employee Rating

The dealership was nice enough but the vehicle I purchased has been plagued with issues! More

by KYLEBAUCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vadim Gol

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Jul 20, 2023

Niello Volvo Cars Sacramento responded

Kyle, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to discuss this further, please reach out to me at tupton@niello.com at your earliest convenience. TJ Upton, General Manager

July 14, 2023

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Employee Rating

Amy Ott is great at her job. She is great with customers and keeps everyone informed and happy. More

by NSTRAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Jul 26, 2023

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Amy's great work! We're glad to know that she made your recent service experience a 5-star one. We look forward to seeing you for your next service visit!

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