Andres Garces
Andres Garces at Universal Hyundai

Andres Garces

Service Advisor

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.6
66 Reviews
3.6

66 Reviews

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66 Reviews of Andres Garces

July 31, 2025

Dealership Rating
Employee Rating

Great Customer Service, very good space and great deal. Very patient and kind. The deal and people treated me very good. More

by gamaliel1439
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Giovanne Sanchez , Rudy Rubio

Jul 31, 2025

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 30, 2025

Dealership Rating
Employee Rating

Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contact More

by tmuhammad2073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 04, 2025

Universal Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 13, 2025

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Employee Rating

car couldn’t even make it to my first payment, battery died and dealer refused to replace it. tryna charge me $200 More

by urmom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 16, 2025

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

February 26, 2025

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Employee Rating

My family and I have purchased at least 12 new cars & 2 preowned from this dealership. We know Adam from the beginning of being a customer at your location. Many years now. Once Adam moved to pre-owned car More

by franv23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Cesar Alegre

Feb 27, 2025

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 10, 2024

Dealership Rating
Employee Rating

Alexandra is fabulous! This is the 2nd car I have purchased from her! Jacob really listened when Alexandra explained my circumstances and helped out immensely! Robert was i More

by DIAZT1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2024

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alexandra, Jacob, Robert, and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 04, 2024

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Employee Rating

Great service as expected. This is my 5th Hyundai from them and 2nd from Miguel, they always know how to treat their clients! More

by RONALD Alicea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2024

Universal Hyundai responded

It's great to hear that Miguel and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 03, 2024

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Employee Rating

La atencion de andres y carlo fue muy atenta en todo momento gracias por ese gran equipo mui profecional More

by ODLANIER.CARTAYA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan

Oct 04, 2024

Universal Hyundai responded

It's fantastic to hear that Andres and Carlo provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

Dealership Rating
Employee Rating

I give all glory to God first and second I would like to thank the salesman that got me into my new car, Pablo. More

by NO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 26, 2024

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Employee Rating

Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria, Giovanne Sanchez , Y la chica del seguro de cabello muy largo

Sep 27, 2024

Universal Hyundai responded

Hi David: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 09, 2024

Dealership Rating
Employee Rating

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair More

by k.ghajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen, Carlos Mejia, Giovanni Perez , Mario

Sep 11, 2024

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

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