Andrew Cross
Andrew Cross at Metro Lexus
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Andrew Cross

Assistant Parts Manager

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of Andrew Cross

February 20, 2024

Dealership Rating
Employee Rating

Metro Lexus is a great dealership. We just obtained our third leases car and could not be more pleased. Our sales representative, Matt Long, was great to work with. Once we decided on More

by mlotter56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Long, David Weaver

Feb 20, 2024

Metro Lexus responded

We're so glad to know that you had a great experience with Matt and our team at Metro Lexus. We always aim for seamless deliveries and top-notch service, especially when it comes to helping customers transition into their new cars. Thanks for your continued support!

February 13, 2024

Dealership Rating
Employee Rating

Great service always. Technicians very helpful and knowledgable .Customer service awesome and always polite to me. More

by michelemeriwether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Metro Lexus responded

Michele, we're so glad to know you've consistently had great experiences with our technicians and customer service at Metro Lexus. Thanks for your kind words!

December 31, 2023

Dealership Rating
Employee Rating

Tori gave me such personal attention. She really went above and beyond even bringing my paperwork to me direct. Metro Lexus made me feel like I was family. The ease of trading in, caring More

by bethelleslie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Tom Brennan, Peter Mapp, Tori Neiderer , Micah Manus, Sara K in finance

Jan 02, 2024

Metro Lexus responded

It's wonderful to know that Tori and the Metro Lexus team made your trade-in experience so personal and easy. We appreciate you choosing us for your automotive needs! Looking forward to seeing you at service time or when you're ready for a new ride.

December 31, 2023

Dealership Rating
Employee Rating

Tori is a quality salesperson who is personable, adaptive and very knowledgeable of Lexus vehicles. Huge help More

by micahmanus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Mapp, Tori Neiderer

Jan 02, 2024

Metro Lexus responded

Micah, we're so glad to know that Tori was able to provide you with a top-notch experience at Metro Lexus! We appreciate your feedback and look forward to serving you again. Safe travels!

September 30, 2023

Dealership Rating
Employee Rating

Metro sales and service people are consistently at the top of any dealer experience I’ve had over many years. More

by tommerm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Cordis Bunch, Tori Neiderer , Danny Booth

Oct 02, 2023

Metro Lexus responded

We're delighted to know that our sales and service teams at Metro Lexus have consistently provided you with top-notch experiences. Thanks for sharing your feedback!

September 26, 2023

Dealership Rating
Employee Rating

Lexus is great! Timely professional and listens to your concerns. The customer service is excellent. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2023

Metro Lexus responded

Thank you for your kind feedback. Communication and attentive care are our top priorities here at Metro Lexus, so it is good to hear that you felt taken care of by our team!

April 28, 2023

Dealership Rating
Employee Rating

Mike did a very good job in filling my parts order and shipping it to me More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Malzeke

Apr 28, 2023

Metro Lexus responded

Thanks for the great review of Metro Lexus, John. Mike will appreciate the shoutout!

April 06, 2023

Dealership Rating
Employee Rating

She was very helpful and patient. She is very nice and awesome. I would recommend everyone go to the Lexus dealer and talk to Lori. More

by Mathew
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan , Lori Frank, Angelique Giavonette-Johnson, Eric Kibort

Apr 18, 2023

Metro Lexus responded

Mathew - We appreciate the kind review! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Lori. We hope to see you again!

December 30, 2022

Dealership Rating
Employee Rating

Love my new NX350. Matt Long found me the car I wanted made the transaction seamless. More

by DavidECalfee
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Long

Jan 03, 2023

Metro Lexus responded

David, congratulations on your new Lexus NX 350! The Metro Lexus team is grateful for your business, five stars, and a shoutout to Matt. Safe travels!

December 29, 2022

Dealership Rating
Employee Rating

Kevin is absolutely the best! I send my family. My friends. I tell them they don’t need to call me and ask questions about their deal. I’ve been in the automotive business 35 ye More

by Haynickauto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan, Michael Malzeke, James Ferguson , David Markuszewski, Kevin McGuire, Marc Clay

Dec 29, 2022

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Kevin and our team. Safe travels ahead!

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