Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton
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Andrew Horne

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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4.8
120 Reviews

Dealership Experience

19 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Languages Spoken

English English

4.8

120 Reviews

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120 Reviews of Andrew Horne

February 27, 2024

Dealership Rating
Employee Rating

Very pleased with the recent service on our Mercedes and the staff in the Service Dept. of this Dealership is always professional and easy to work with. More

by RedEscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Hirtler

Feb 28, 2024

Mercedes-Benz of Princeton responded

We are thrilled to hear that you had a successful service experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 10, 2024

Dealership Rating
Employee Rating

Professional, personable, efficient. Couldn't ask for a more positive experience. Thanks Andy and Team. More

by Kwd56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Mercedes-Benz of Princeton responded

Thanks for your 5-Star praise and kind comments about our team! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 21, 2024

Dealership Rating
Employee Rating

Excellent customer service. Efficient transaction with the service of my vehicle. Andy’s communication was clear and prompt and very accommodating. The whole experience was s More

by aneat32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Front desk receptionists

Jan 24, 2024

Mercedes-Benz of Princeton responded

Thank you so much for your incredible review! We are so happy and pleased that you love your Mercedes-Benz of Princeton Experience! Happy Motoring!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 06, 2024

Dealership Rating
Employee Rating

Corrected the issues quickly and to my satisfaction. RV was returned in a timely manner. More

by jddpargolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2024

Mercedes-Benz of Princeton responded

Thank you. We're so happy to have earned your "Five Star" service review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 25, 2023

Dealership Rating
Employee Rating

Everyone at the dealership has been helpful and friendly, especially my service advisor Andy Horne. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Mercedes-Benz of Princeton responded

Thank you for the wonderful review! We are thrilled to hear that you had a successful service experience working with Andrew!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 04, 2023

Dealership Rating
Employee Rating

Excellent service! As always many thanks to Andy Horne for his expertise and sound advice. More

by Makooi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael D. Hoehman

Dec 06, 2023

Mercedes-Benz of Princeton responded

We are super excited that your Mercedes-Benz service experience was a success, and thank you for the sweet review!!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 01, 2023

Dealership Rating
Employee Rating

My car needed a complicated repair through an extended warranty. Normally this will take a week. Andy who wrote up the repair order was able to get my repair done within 1 day! More

by jimmyfchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

Mercedes-Benz of Princeton responded

Thank you so much for your incredible review! We are so happy and pleased that you love your Mercedes-Benz of Princeton Experience! Happy Motoring!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 29, 2023

Dealership Rating
Employee Rating

Nick made an excellent help and response to my car needs. Very courteous, pleasant and very informative regarding my car needs! More

by Jovita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Mercedes-Benz of Princeton responded

Thanks for your perfect A ++++ review for our service team!! Enjoy your new Mercedes-Benz and we look forward to seeing you again! Thank you for your business!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 03, 2023

Dealership Rating
Employee Rating

The team at Princeton is exceptionally professional and communicative. They have yet to disappoint in every Service interaction with the store. Andy is our "Go To" guy, and he is just part of an excellen More

by mrliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Mercedes-Benz of Princeton responded

Thank you for the lovely review! We are thrilled to hear that you had a successful service experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 25, 2023

Dealership Rating
Employee Rating

No responsibly no service just saying back order Don’t do this job if can’t doing it More

by STR PAINTING LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

STR PAINTING LLC responded

Don’t go to mercedes service they don’t care you workin they don’t care you need car they don’t care

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