Andrew Kowal

Service worked out well, however started a bit rocky. We scheduled service for a specific day to ensure we'd have a loaner vehicle. At first, the service team mentioned there was not a loaner available, We scheduled service for a specific day to ensure we'd have a loaner vehicle. At first, the service team mentioned there was not a loaner available, but after a bit of pushing, a loaner magically appeared. Fortunately the transportation team was available to do a swap and bring my car to me directly once the work was completed and swapped out for the loaner vehicle. While the result was positive, getting to this point was not the most positive experience. More

by marisa.sniff Verified Customer Verified Customer

Helpful 0

Report | Print

Andrew Kowal gave us great service and it was a hassle free out of state transaction. free out of state transaction. More

by beammer0 Verified Customer Verified Customer

Helpful 0

Report | Print

They were great to work with right from the start. My husband called and knew what he was looking for. They had the car and willing to work with us to get us in that car. We picked it up on a Satur My husband called and knew what he was looking for. They had the car and willing to work with us to get us in that car. We picked it up on a Saturday and we were out of there within 2 hours. Great dealership. More

by asossaman Verified Customer Verified Customer

Helpful 0

Report | Print

Efficient. The service department had me in and out in the expected time, I was very pleased . The service department had me in and out in the expected time, I was very pleased . More

by AUST.MCLAUGHLIN Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly and helpful with our automotive repairs. They also got it fixed very fast. They also got it fixed very fast. More

by STEPHENIE Southard Verified Customer Verified Customer

Helpful 0

Report | Print

Buying a new car can be frustrating, but Andrew really took the time to make the process smooth and enjoyable. I never felt pressured and he was always there to answer any questions I had. took the time to make the process smooth and enjoyable. I never felt pressured and he was always there to answer any questions I had. More

by james.yep Verified Customer Verified Customer

Helpful 0

Report | Print

Bought an x5 that had a leaky tire and had lost half its air pressure the day it came home. After taking it to a local tire store for inspection it was plugged 3 times and not replaced. One plug was in the air pressure the day it came home. After taking it to a local tire store for inspection it was plugged 3 times and not replaced. One plug was in the sidewall. Was offered some money for the repair which isn’t possible and 300 dollars which doesn’t even cover the cost of a single tire. Spent 63k on a car with unsafe wheels and having to involve bmw na for resolution. More

Helpful 0

Report | Print

I went to check out the car, they let me test drive it and 5min later they wanted me to buy it immediately. When I said I will come back tomorrow after work and we can work out a deal the rep said fine. I and 5min later they wanted me to buy it immediately. When I said I will come back tomorrow after work and we can work out a deal the rep said fine. I go back tomorrow with cash for deposit and a check ready to buy it, they told me "someone" already sold it. On top of that they kept pushing me to buy a new $100k car because its such a good deal. I will not giving them my business anymore even tho I was using them for my wife's BMW oil changes. I will take my business elsewhere from now. More

Helpful 0

Report | Print