Andrew Schoenbeck | Page 6

Una experiencia muy Buena El personal de lo Mas amable lugar limpio y amigable en Los citios de espera te tratan de lo mejor El personal save aser muy bien su trabajo lugar limpio y amigable en Los citios de espera te tratan de lo mejor El personal save aser muy bien su trabajo More

by Titog965 Verified Customer Verified Customer

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Andrew at GMC service is the best, always so professional and takes great care of my YukonXL and takes great care of my YukonXL More

by macarenazambrano65 Verified Customer Verified Customer

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Colton helped make this a smooth and easy oil change. No waiting No hassle . Look forward to my next one No waiting No hassle . Look forward to my next one More

by GaiserT Verified Customer Verified Customer

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Very hard to get a loner on a recall as they never have anything available for at least a month out. Try another dealership if you need service ASAP! anything available for at least a month out. Try another dealership if you need service ASAP! More

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Will Never Go Back For Service or Sales Entire experience from Sales to Service was unpleasant. To begin with, I had been driving a GMC pickup but as I'm 62 years old, I was leaning toward a Entire experience from Sales to Service was unpleasant. To begin with, I had been driving a GMC pickup but as I'm 62 years old, I was leaning toward an Acadia due to the ease of getting in and out of the vehicle. I was already pre-approved by my credit union so essentially had a check in my hand ready to buy. My wife and I drove both the Sierra and Acadia. This was in November of 2016 and the new 2017's were already out. This particular Sierra was a 2016 model and had been on Covert's lot for almost a year, so they were offering some good incentives. The Acadia was a 2017 model with a lot of bells and whistles, so it was going to cost more. I presented my pre-approval letter to the salesman and said that if they'd come down to my approval amount, I'd take the Acadia. When he said that management wouldn't come down to that figure, we settled on the Sierra, our second choice. This was around 7:30 or7:45 in the evening and the salesman seemed eager to go home. It took another 2 hours to complete the paperwork and we didn't even get to take the vehicle home. The finance guy kept trying to increase the amount that the salesman quoted. I found out the following day by searching their inventory online, that there were at least 4 other Acadia's on there lot that would have fallen within my budget. I believe that the salesman just wanted to make the sale so that he could go home and that Covert wanted to get rid of their older inventory. They didn't really want to sell me what I actually wanted. It went down hill from there. I had been in twice for service and once for warranty repairs. Basically, they were all unpleasant experiences for one reason or another. Poor service, unresolved warranty issues, not delivering when promised, etc. I kept trying though. On my third visit for service a couple of days ago, I had an 8 o'clock appointment for an oil change and tire rotation. After an hour, I noticed that my name wasn't on the status board that showed vehicles waiting, in progress, or completed. I asked the clerk about it and she said she's ask my advisor about it. After an hour and a half, my truck was finally pulled around. I probably would have been OK with this, but when I mentioned to my service advisor that it shouldn't take that long to just change the oil and rotate the tires, he starts giving me this attitude about, "it always takes 1 1/2 hours" as he's rolling his eyes. I know from my many years that it doesn't. I was then told that it was going to cost me $76 which came as a surprise. I have to admit that I was accustomed to the Cadillac service next door where they gave you free oil changes, tire rotations, and washes for 4 years or 48,000 miles, so I should have read the sales contract more closely. But I've had my truck for less than 2 years and I expected more. When I said that I'd be taking my vehicle elsewhere next time because it was cheaper, the service advisor continued with his attitude with, "it would have cost you over $100 to have it done anywhere else" in this very condescending voice. After all of my other visits, I received a survey from GM asking to rate my experience, But, you know it's funny, after complaining to the service manager about the way I was treated and that I'd never be back, I never got that survey... More

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I wish I could give “0” stars! I have a 2015 Yukon Denali. I dropped my vehicle off for a repair. When I picked it up, the GPS was not working. I took it back in and was told that I I have a 2015 Yukon Denali. I dropped my vehicle off for a repair. When I picked it up, the GPS was not working. I took it back in and was told that I need a new antenna. I also had them to look at the DVD system that isn’t working (which I have already had replaced once). They are giving me a discount to fix these items, but I should not have to pay for anything since the antenna broke while in their care and the DVD has already been replaced once (and I have had the vehicle for barely 2 years). When I got my car back this time, there was a dent in the dash. I should not have to wonder what will be broken next when I take my car to Covert! They are supposed to fix it, not break it further! I had a 2011 Yukon Denali that I loved and didn’t have any problems with. The 2015 Yukon has had nothing but problems. It seems as if their quality is going downhill. Not only has Covert lost a customer, but GMC has as well! More

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Andrew Schoenbeck went above and beyond to ensure that my recall service on my Buick was done in the same day. He stayed late and got the service done by 6:30. He save went above and beyond to ensure that my recall service on my Buick was done in the same day. He stayed late and got the service done by 6:30. He saved me from an extra day of service and another round trip on Mopac. More

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