Andrew Simmons

Worst Service I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the "complimentary" oil changed but to have a couple of minor things checked (shifting hard sometimes and a knocking noise in the rear). When I arrived the service rep acted perturbed that I brought it to the regular service rather than going to the express lane. I was then informed that the appointment was just to drop the Cherokee at the service center and that it would take all day to service it. The oil was NOT changed even though the work-order said it was and they had performed other work that I neither ask for nor authorized. I was given a bill of $86.64 for the work they supposedly preform, which i doubt, without my authorization. I am having second thoughts about purchasing this vehicle even though several of my family members have Jeeps through Button Motors. I never had any service issues with Chevy service like this and wish I had remained a Chevy customer. I am so disgusted with the service that I would like to return the Cherokee and get my Equinox back. Richard Smith More

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