Annie Adorno

Worst customer service ever. I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a differen I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a different reason why I can’t get it sent to me. Either an excuse or I get hung up on by their service department. More

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HORRIBLE customer service on the phone! !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available t !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available to speak with and they would call me back shortly. No One call me back…. I just called several times now, only to be hung up on or immediately put on hold as they recognized my number. I called from a different number and they answered rather than put me on hold. One of the calls they screamed in the background “stop calling back!” I even asked to speak to manager and one days “he wants to speak to a manager” so then they jus transferred me to Sales Dept and the gentleman that answered responds “oh they transferred you to the wrong department” I will never purchase or get a vehicle serviced here! Stay away! So unprofessional More

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My mother who is 78 years old had to have her Van towed to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They o to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They ordered the parts said it was fixed after having the car for 3 weeks she got it back. It's doing the same exact thing and not running she called and asked them to come pick it up and give her a loaner car they said there is no warranty on the card so they would not give her a loaner car. So now she is stranded once again without a vehicle and shoddy service work and no one will take care of anything I don't know how they have such a high rating this is our 1st and last experience with them More

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NEVER BUY FROM THESE PEOPLE. I GOT SCAMMED AND THEY WOULDNT DO NOTHING ABOUT IT. RUN AWAY!!! RUN AWAY QUICKLY! PAID CASH AND I CANT EVEN DRIVE IT WOULDNT DO NOTHING ABOUT IT. RUN AWAY!!! RUN AWAY QUICKLY! PAID CASH AND I CANT EVEN DRIVE IT More

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DO NOT GO HERE! DO NOT WASTE YOUR TIME! THESE PEOPLE ARE CROOKS! I am absolutely disgusted at the horrible service I received here at this dealership! Every person in this dealership is incompetent. They ne CROOKS! I am absolutely disgusted at the horrible service I received here at this dealership! Every person in this dealership is incompetent. They never asked me if I had extended warranty and they decided to complete a repair on my car without a diagnosis code to make sure I paid out of my pocket. When I dropped my car off it literally took the service guy 50 mins to come to my car to ask my what was wrong and obviously he didn’t listen at all. I’m so disappointed in this service. These ppl repaired things I didn’t need repaired. LISTEN TO THE REVIEWS, not the FAKE ONES. These people didn’t even call me to DISCUSS my car repairs, unprofessional, unorganized, unethical CROOKS. PLEASE DON’T GO TO THIS DEALERSHIP. Drive a little further and save yourself. More

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One of the best dealers for my Jeep Wrangler, they make you feel like family. They address all my concerns and explain to me what was wrong with my Jeep. Mr jay Torrez helps me understand the issue and adv you feel like family. They address all my concerns and explain to me what was wrong with my Jeep. Mr jay Torrez helps me understand the issue and advise me the best option to solve the problem with my Jeep Wrangler.. thank you so much to Mr jay Torrez , to Mr felix and to the driver the took me to my house and pick me up when the job was done thank you so much once again.please be safe and God bless you all. ..🙏🙏 More

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Dishonest. Waste of my time and gas.Terrible customer service. Bait and switch is their specialty. I would recommend that you take your money and go else where. I found the EXACT car I was looking at her service. Bait and switch is their specialty. I would recommend that you take your money and go else where. I found the EXACT car I was looking at here, at another place that was less hassle and a WAY better deal. I am GLAD I didn't buy from this place. More

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I’ve been to many dealerships trying to find the car that fits my needs and also spaced for my new family and luckily I ran into EDWIN SILVA from Napleton Dodge Kissimmee and he was able to help me out and h fits my needs and also spaced for my new family and luckily I ran into EDWIN SILVA from Napleton Dodge Kissimmee and he was able to help me out and his service was amazing . He was attentive and didn’t give up until he was able to help so thanks Napleton you guys have and amazing team. And an amazing sales rep . More

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Scammers...the worse dealership ever!! Please stay away from this place....they are dishonest and unprofessional....horrible costumer services!! They will ruin your day and your entire year from this place....they are dishonest and unprofessional....horrible costumer services!! They will ruin your day and your entire year More

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ANOTHER SCAM SCAM SCAM, BAIT & SWITCH!!!!!! All I have to say is the floor manager Robins Perez is a money hungry person that doesn't care about the customer needs!!! Says one thing and does an All I have to say is the floor manager Robins Perez is a money hungry person that doesn't care about the customer needs!!! Says one thing and does another to try and thicken his wallet. I was interested in a vehicle that I wanted to see and they made me test drive another vehicle "similar" to the one I was interested in. Came down to numbers and he pulled the rug out from under my feet and quoted me a price that was ridiculous!!!!! $1200.00 per month....WHAAAAAAAAAT!!!!!!! As the conversation became serious he told me that he would be right back and then disrespectfully disappeared. Jay sent the poor salesman back to me to do the dirty work to tell me CYA. Was all buddy buddy when I first came in and basically treated me like a homeless person on the corner when he didn't get his way. Unprofessional to the max. Cant comprehend how he got his job!!!!! Received numerous emails the next 3 days from Annie Adorno and Mike Sanders stating they would help in anyway...come to find out the emails they sent are generated from someone else and are only a check in the box for their dealership. More

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