Anthony Aguilar | Page 5

So I bought a 2024 2500 Denali ultimate, 95,000 dollar truck, found out it has paint defects according to Gm Matt Stein, brought a detailer from chevy dealer over and told him to fix it,reluctantly the g truck, found out it has paint defects according to Gm Matt Stein, brought a detailer from chevy dealer over and told him to fix it,reluctantly the guy agreed and they had my truck for almost a week.When I got it back and took it to the car wash the wax came off and wow was I surprised how bad they messed up my truck,not only did they make it worse but it looks horrible, my truck is black and now has swirl marks,white compound in all the cracks,and what they call spider web marks all over.I gave them the chance to make it right and they ruined it, now they want me to send it back a second time to the same guy,absolutely no way I would let him touch my truck again! The repairs now are going to cost 4,500,I asked the manager Matt to cover the cost and he refused,keep in mind I had to deal with the sales guy because apparently Gm Matt doesn't have time to resolve this,and not once has reached out to make it right,just continues to let the sales guy Anthony do all his dirty work, what a coward! Then I'm told the owner of the dealership would be calling me to make it right, we'll apparently he's to busy spending my money because it's been a week and still no phone call.when I threatened a lawsuit, Gm Matt Stein pointed up at the penske sign and told do you see what that says? Penske is a big name and we're not afraid of your lawsuit.Extremly unprofessional for a Gm,the only positive thing that came out of buying a truck from them was the sales guy Anthony, he went above and beyond to try and resolve this! I recently bought a 2024 Denali xt4 for my wife,at Caposio Gmc and let me tell you the service was night and day! To bad penske didn't get that sale,how about penske send there Gm Matt Stein over to Caposio Gmc to get re trained,or just fire his xxx! Bottom line I wouldn't recommend penske gmc to worst enemy! More

by Mandog760 Verified Customer Verified Customer

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This place is great and easy to work with. Anthony A was great salesmen. Hope to buy from them again. Anthony A was great salesmen. Hope to buy from them again. More

by rayray2377 Verified Customer Verified Customer

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I am a business owner and I understand the value of a good employee. Anthony, Christina and Walter were the team of employees that I encountered while purchasing my vehicle at Penske Buick GMC Of Cerr good employee. Anthony, Christina and Walter were the team of employees that I encountered while purchasing my vehicle at Penske Buick GMC Of Cerritos. They all made my vehicle purchase enjoyable. I never thought I would say my purchase of a vehicle was enjoyable but it's true. I felt heard and respected by all three. In the few hours spent on site I made three friends. Great job Penske! You have found three very good employees. Anthony, Christina and Walter bring great value to your company. More

by rck.dempster Verified Customer Verified Customer

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Great dealer outstanding havshsvsvsvsbsvs bsbshsbs shhshsbs shhshsbs hshshsh shdhdhsh hdhdhd hdhdhdh shsh hdhdhd hshsh n j shhshsbs shhshsbs hshshsh shdhdhsh hdhdhd hdhdhdh shsh hdhdhd hshsh n j More

by MCAHLA89 Verified Customer Verified Customer

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Great buying experience, thanks much for all the help and the deal on my new Sierra! the deal on my new Sierra! More

by orsonhwang Verified Customer Verified Customer

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Anthony was honest and very responsive did not haggle me at all. Made my visit a great experience . at all. Made my visit a great experience . More

by cflores13 Verified Customer Verified Customer

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Penske Buick/ GMC always does their best to help me. This is why I came back to the dealership for to lease my second Buick. This is why I came back to the dealership for to lease my second Buick. More

by Maistrow Verified Customer Verified Customer

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I was disappointed that they don't have courtesy car wash due to small location due to small location More

by PTAMOMSSP Verified Customer Verified Customer

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Anthony Aguilar was a great/no non-sense sales guy. He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He was nice, friendly, and very welcoming...that is, until I wasn't choosing any of the "additional services" to add to my monthly car payment. I did my homework before looking for a new car and knew what I was getting and not getting. He asked why I wasn't getting gap insurance and explained that I was getting it from my credit union. Walter said he was getting the information from my credit union and then gave me an estimate of $600 plus after asking how much the Gap insurance was. I told him that my credit union told me a different amount in the $400's and then he said, oh yeah. I said no thanks, and he proceeded to finalize the process. Walter continued asking other questions and signature requests, but the friendliness faded away. Maybe Walter was upset that I didn't select any "options," and the mood of the whole process changed from night to day. Walter's rudeness at the end when he was getting up from his desk, I wasn't sure where he was going, or where I was supposed to go, to the point that I asked him if I go out, and he said, yeah, he'll be right behind me. Sometimes people's lack of understanding of providing good manners and/or great customer service means that one communicates with their client/customer every step from start to finish. I'm going with my stepdad next month to purchase his truck, and I will call Anthony Aguilar to be my primary salesperson. Still, I will definitely ask to deal with a different financial services manager. For this reason, I'm giving four stars to Penske Buick GMC of Cerritos. It shows how one unfortunate moment can leave what was supposed to be a great moment to a disappointing experience. More

by Jenn LA Verified Customer Verified Customer

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Anthony Aguilar very professional, not pushy I felt comfortable with him .. this dealership was not pressuring as the other 5 I visited comfortable with him .. this dealership was not pressuring as the other 5 I visited More

by rockrocket Verified Customer Verified Customer

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