Armenak Galstyan | Page 2

Chris finally did address the Amazon $50 certificate. I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) are not tied into the website in a way that allows them to be responsive to their own e-marketing. This is common for many sales teams whose priorities are to meet their numbers, and after the sale, their support falls off. However, there is a complaint still ongoing with the parts department. Which is the reason for the 3 star rating. I ordered a $1400 set of running boards by driving from Bakersfield to Van Nuys, thinking that seeing the parts person face-to-face would strike some higher level of customer service also considering that I just bought a truck from the dealership. However I was treated to a "Chinese Wall" approach where the parts department could care less if I just spent $70K on a new truck, their dept profit margin mattered the most. I paid an extra credit card fee for a special order because after buying the truck I forgot to add them to the original sales invoice - I think this charge was petty as it cut by a third the discount I recieved, but without complaining I paid the extra fee, and when they didn't come in, they had to order them again on the day I was supposed to drive down to pick them up. I had to cancel appointments I made for the next day to have them installed in Bakersfield. This is not good customer service. Had I driven down instead of calling first I would have been highly irritated and sought out the parts manager. As it was, I accepted the somewhat lame reason of "I don't know." to my question of "What happened?", but if they are held up again, then Mr. Chavez's supervisor and the General Manager(s) will hear my complaint. I'm assuming this is Juan Del Rio or Armenak Galstyan as heads of the parts department. So far, the experience of buying a $70,000 truck has been relatively good, but I understand why dealerships are under fire by the manufacturers for more reasons than the usual tricks of the trade, That is bad or reflexive customer service after the sale. They should be proactive in gathering feedback through phone interviews and document the practices that make up the sales and aftercare experience. More

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Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY Verified Customer Verified Customer

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Great dealership, I have been there countless time to service my truck and had a pleasant experience everytime. Recently I also purchased a vehicle from there and the whole process was easy and smooth. service my truck and had a pleasant experience everytime. Recently I also purchased a vehicle from there and the whole process was easy and smooth. More

by oagalmazyan Verified Customer Verified Customer

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Very good, thank you! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! More

by XA4O86 Verified Customer Verified Customer

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Waited 4 months for a transmission I’ve complained about electrical issues Took it in multiple time with no results still having problems about electrical issues Took it in multiple time with no results still having problems More

by Carlos Verified Customer Verified Customer

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I am very grateful to have all the work in dealerships thanks so much everyone . thanks so much everyone . More

by p.dorraji Verified Customer Verified Customer

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Shat shnorhakalutyun amen inchi hamar hatkapes Armenin , es urax em vor hamagorcakcum em dzer het . es urax em vor hamagorcakcum em dzer het . More

by SARGISGRIGORYAN2016 Verified Customer Verified Customer

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Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep Always go to him when I need something done on my Jeep More

by gbg917 Verified Customer Verified Customer

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Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership. More

by PETERDRASNIN Verified Customer Verified Customer

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While my 2022 Jeep was in for service 2 x’s for fuel injector issues Westbrook service department has been great to deal ! injector issues Westbrook service department has been great to deal ! More

by Lauracoury Verified Customer Verified Customer

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