Ashley Duvall | Page 2

Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership efficient, clean, friendly service from the dealership More

Helpful 0

Report | Print

Somehow, my last review only gave her one star!! That was a mistake!! I was very grateful for Ashley’s quick response to my initial request and that she let me know that a car was available, ultimately givin a mistake!! I was very grateful for Ashley’s quick response to my initial request and that she let me know that a car was available, ultimately giving me the opportunity to purchase it!! More

Helpful 0

Report | Print

Tim was great! He responded to my price negotiations and even allowed me to drive the car home to make sure it would fit in my garage!! Ashley was also great with text responses regarding availability of ve even allowed me to drive the car home to make sure it would fit in my garage!! Ashley was also great with text responses regarding availability of vehicles! Dean got the best deal for financing! The exterior was cleaned up nicely for delivery, but I sure wish my front windshield was a bit more clean—it’s hard to reach it and it was covered with a film & lint. I look forward to continuing my relationship with this dealership! I sure miss my service guy, Bud, but feel certain I’ll be taken care of by other service providers. More

Helpful 12

Report | Print

Calm approach by salesrep and finance manager Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next da Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next day to view. Tim immediately without asking me; found an alternative car. I purchased the alternative car, I am a retired salesrep, Tim;s instincts can not be taught. My conversation with David Lail/finance was delightful, he fought hard for me and I appreciate it, all people have a common bond, it is rare to find that bond in a sales experience, today my experience with Tim and David was Great. More

Helpful 12

Report | Print

Nice people, but they dropped the ball! I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy thi I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok. More

Helpful 2

Report | Print

Made our buying experience pleasant Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership. More

Helpful 16

Report | Print

We have bought vehicles from Toyota of Louisville for several years. We also have used their service department consistently. I’d say we are loyal customers. Glen Harder is an excellent salesperson and J several years. We also have used their service department consistently. I’d say we are loyal customers. Glen Harder is an excellent salesperson and John Carbone is a wonderful mechanic. More

Helpful 0

Report | Print

Changed my opinion of car shopping! In the past I would have rather had a root canal than go shopping for cars but this dealership made the process so simple and enjoyable that I will de In the past I would have rather had a root canal than go shopping for cars but this dealership made the process so simple and enjoyable that I will definitely come back when I need another car. From the moment we made contact online with Ashley, to meeting up in person with Tim, and then completing the process with Bob, everyone treated us with friendliness and professionalism. Great job and thank you! More

Helpful 14

Report | Print

Excellent customer service The staff is extremely friendly and considerate. They listen and work hard to meet and exceed your needs. They treated me like family and were very pl The staff is extremely friendly and considerate. They listen and work hard to meet and exceed your needs. They treated me like family and were very pleasant to deal with. I can not say enough good things about them. I will definitely continue buying from Toyota of Louisville! More

Helpful 2

Report | Print

GMC Acadia Tim was great, always getting my questions answered promptly. Communicated to me while my car was in the service department, and did what he had to do Tim was great, always getting my questions answered promptly. Communicated to me while my car was in the service department, and did what he had to do to get my mechanical problems fixed. More

Helpful 15

Report | Print