Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of Ashley Neely

August 19, 2025

Dealership Rating
Employee Rating

Ashley did an excellent job getting my oil change scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . More

by Missylea
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2025

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Pleased how they covered warranty work after an ambulance refitted had caused damage. They were prompt and efficient More

by rpoynter
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Aug 14, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2025

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The service department did not greet on entry. I did not know who to check in with for my appointment and look as if I was bothering the staff to ask them if I’m in the right place. The car af More

by Justin
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

August 13, 2025

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Ashley was friendly and helpful and the service was done when I requested it to be plus I received a free car wash! More

by lrcameron5
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Recommend Dealer
Yes
Aug 13, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 07, 2025

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Helped me out, and explained issue of the vehicle to me thoroughly. Overall, a great experience More

by john.a.massolini
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Recommend Dealer
Yes
Aug 07, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 07, 2025

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Ok service. I just didnt understand why some codes were not revealed during the first two visits. More

by Parsoncornelius
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Recommend Dealer
Yes
Aug 08, 2025

Ken Ganley Ford Norton responded

Cornelius, Thanks for sharing your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 02, 2025

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Keep up the good work Ganley Ford Norton Ohio. Thank you for your excellent service… More

by Dnice1234
Service Price Transparency
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Recommend Dealer
Yes
Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 02, 2025

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Great people great service great prices. Fast reliable on time good communications car returned clean. More

by DLALOMIA
Service Price Transparency
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Recommend Dealer
Yes
Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

July 15, 2025

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My car was taken in for an oil change and another repair, but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my c More

by PhilnDeb
Recommend Dealer
Yes
Jul 15, 2025

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

July 08, 2025

Dealership Rating
Employee Rating

I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to More

by COFFIELDCJ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 10, 2025

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 10, 2025

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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