Ashley Parmer | Page 66

Oil spilled on engine cradle and not cleaned up! Service with Ashley exceeded expectations.. And vehicle was washed when picked up! Awesome! Great experience until I looked under vehicle last eveni Service with Ashley exceeded expectations.. And vehicle was washed when picked up! Awesome! Great experience until I looked under vehicle last evening only to see dirty oil spots on garage floor concrete!! Really, I’m left wondering; do the oil change techs not have access to towels or rags to wipe up oil they spill during change?? I know the 2.4 filter is in a precarious spot. But honestly. We the vehicle owner paid to have the oil changed. We didn’t pay to have vehicle come back stain the concrete / wipe floor and then lay on floor to access / wipe up a the lower rail of the engine cradle and area because it’s all over the rail and CV shaft was covered in dirty oil so then it spun around once vehicle was in motion. Service manager - NOTE to your Service techs wipe up oil that’s spilled!! More

by JACEYJ9192002 Verified Customer Verified Customer

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Taillight assembly replaced. Headlight/other bulbs replaced. The overall service was very good. My driver-side taillight was damaged by another driver. Ashley was able to order a new assembly and within a week t The overall service was very good. My driver-side taillight was damaged by another driver. Ashley was able to order a new assembly and within a week the repairs were completed. The blinker lamp in the repaired unit was going bad and I had to return another time to get it replaced. I was having a bad week and the driver-side headlamp quit working. Ashley was able to get me in ASAP and a new headlamp was installed. Ashley had the technician check all the other lamps to make sure there weren't any additional problems. Honda gave me a $100 gift card in 2017 and I was able to use that to replace some of the lamps. More

by earl.m.hjalmarson Verified Customer Verified Customer

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