Austin Deliberti

Subaru of Port Richey responded

Hello Amanda, We are truly sorry to hear about your recent experience at Subaru of Port Richey. We understand your frustration and we apologize for any inconvenience caused. Our goal is to provide our customers with the best service possible, and it seems we fell short of that during your visit. Regarding the issue with your bearings, we understand that more information should have been provided to you. We will take this feedback and ensure that our team is more communicative about potential issues in the future. As for the estimate, we apologize for any misunderstanding. Our policy is to provide the most accurate estimates possible, which often requires the vehicle to be present and the owners approval for additional diagnostic time. However, we understand your point about providing an approximate estimate based on the information available from your previous visit. We will review our procedures to see how we can improve in this area. We value your feedback and your past patronage. We would appreciate the opportunity to make things right. Please feel free to contact our service manager directly at your earliest convenience to discuss this matter further. Thank you for bringing this to our attention! Best, The Subaru of Port Richey Team

Subaru of Port Richey responded

Hello Jade, Thank you for sharing your experience with us. We're delighted to hear from you and thrilled that you're pleased with Merlyn's attentiveness to you and your vehicle's needs. We're here for you when needed! And thank you for your valued business.