Austin Rankin | Page 2

I have encountered several employees at Wilde East Towne Honda and every one has been friendly and professional. The entire place is clean and welcoming. Honda and every one has been friendly and professional. The entire place is clean and welcoming. More

by PIDD512 Verified Customer Verified Customer

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My appointment was handled efficiently. Austin listened to what I said was wrong and moved my car thru diagnosis satisfactorily. Austin listened to what I said was wrong and moved my car thru diagnosis satisfactorily. More

by DAFIWOW Verified Customer Verified Customer

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A nice facility. People are friendly. Inconsistent diagnosis with my car. One time everything is fine, the next, it is much worse. The next time it is fine again. I h People are friendly. Inconsistent diagnosis with my car. One time everything is fine, the next, it is much worse. The next time it is fine again. I have been told my brakes need changing on and off for the last year. Even scheduled an appt and was told it wasn't needed after it was. Also, wish there was more communication when car is dropped off. I always have to call for an update. The loaner cars are nice. I keep coming back because of that and the free tire rotation if you buy tires there. Right now they are scheduling far out. I am sure it is due to staffing like most places. More

by Customer Verified Customer Verified Customer

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I was quoted four tire cost of $576. 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, balance, valve stem and all disposal fees. The final bill was $189.95 or an additional $23.47. I was then charged "Misc Charges" of $58.99 which the service tech (Darius) could not tell me what this amount consisted of and was never part of the quote. So, I ended up paying about $83 more than what I was quoted (by Austin). This isn't a large dollar amount for most; however, if you're going to provide a quote, you should only have to pay what the quote was (unless there is some extenuating circumstances). Not a good business model in my book. More

by JEFFH Verified Customer Verified Customer

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Austin was amazing! I rarely write reviews but I felt I had too because he went above and beyond. Thank you Austin, you’re awesome! I rarely write reviews but I felt I had too because he went above and beyond. Thank you Austin, you’re awesome! More

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Great service. Fast and polite. Top notch all the way! Glad I purchased from Wilde. Fast and polite. Top notch all the way! Glad I purchased from Wilde. More

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Service was good and completed in good time. However, no one was able to give me an answer about why I don't seem to be receiving my Wilde Rewards anymore. If that is being discontinued then i However, no one was able to give me an answer about why I don't seem to be receiving my Wilde Rewards anymore. If that is being discontinued then it should be communicated to the customers & I would like to know what happens with the rewards points I have already earned. If it's not being canceled then I believe I am owed points for a couple services now. More

by DRACMEYER Verified Customer Verified Customer

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Prompt assessment of the issue, and a thorough diagnosis before solving the problem. All in under an hour. before solving the problem. All in under an hour. More

by BFZ Verified Customer Verified Customer

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Called Wilde East Towne Honda to schedule oil change and tire rotation on 9/20/2022 for my CR-V. Made an appointment for 9 a.m. the next day and she said it would take 45 minutes to an hour. I arrived tire rotation on 9/20/2022 for my CR-V. Made an appointment for 9 a.m. the next day and she said it would take 45 minutes to an hour. I arrived at my appointment about 10 minutes early, got right in (no wait), filled out information and left it with service advisor Coley Kuntz. She said she would get me when it was ready. At 10:10, Coley hadn’t come out, so I went to the Service Cashier Kenzie Haas (Stephanie Zimmerman was also there) and asked what was taking to long. She said I should go into the service are and speak with Coley. I did and she said she will check and she had it down that it should be done at 10:15. 10:15 came and went and at about 10:25 I went back to Coley and she said it was still being worked on. Then I went back to the service cashier and Kenzi said she could get the service manager Chris Niemiec. Chris came and said he will be checking on it. Chris came back at about 10:35 and said it was still being worked on, with no explanation why. I asked why and he said that is just how long it takes for a normal oil change and tire rotation. I said, come on, it should be only about 45 minutes. He said it was on the hoist now. I said on the hoist now, more than an hour and a half after my appointment. I asked if it was mismarked as a pick up and he said definitely not that it was marked as waiting. He kept telling me the same information over and over again, smiling and smirking. Smirking was noted when he looked over me it appeared to be at someone behind me. He was so condescending in the whole matter and then he tried to mansplain to me about what appointments were. He said, you know like when you go to your doctors office. I stopped him and said may doctors are on time, if they are not, they tell me they are running late. All I wanted was to know the truth about why it takes that long for that service. Chris said right now Oil change/tire rotation is at 3 hour wait. He said, I don’t know what you want from me, I won’t smile even though they tell me to when I am talking to a customer. I said, smile is one thing, you are smirking. He was acting like a teenager who wasn’t getting the results he wanted. So I said, what are you 16, that’s they way you are acting. He said I don’t know what you want, I have apologized. I said I want the truth and he did not apologize. I finally got my car at about 10:55. Coley was so busy she asked if she could mail the documents to me and I said yes. I got to the car and noticed there was a vibration in the doors. I went back in and had Austin Rankin was able to add that to my service record. At this time, I overheard what the real reason was and Chris was not being truthful. More

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Good service but poor communication skills from Mikaila. Forced others to clean up her mess. Forced others to clean up her mess. More

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