Front desk guys were super sweet and informative of what
was going on with my car!
was going on with my car!
More
by Kennedy Wharton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MICHAEL WYRE
, JOSH FUTRELL, DWAYNE GRIFFIN, BILAL STEVENSON
Nov 22, 2023 -
Werner Kia responded
Kennedy,
Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were super sweet and informative on what was going on with your vehicle while it was being serviced. We hope to see you again the next time your vehicle needs service.
excellent service and attention, Very friendly staff,
very comfortable waiting area, and my car was perfect
very comfortable waiting area, and my car was perfect
More
by Lindavasquez0313
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Werner Kia responded
Linda,
We are grateful for you leaving us this fantastic review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were very friendly and paid attention. Please drive safely and do not hesitate to let us know how we may be of further service to you.
They were quick and did everything as it should be done
with great customer service
with great customer service
More
by trevordull
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2023 -
Werner Kia responded
Trevordull,
Thank you very much for leaving us this 5-star review! We are happy to hear that our team took amazing care of you and could get your automotive needs taken care of quickly and efficiently. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
Always helpful staff at Werner Kia!
They’ll work with you to make a deal worth your time and money!
They’ll work with you to make a deal worth your time and money!
More
by zacshely
Verified Customer
Verified Customer
Oct 30, 2023 -
Werner Kia responded
We greatly appreciate you for leaving us this fantastic review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with outstanding service. It is an honor to have earned your confidence and loyalty in us here at Werner Kia. We look forward to working with you again in the future when the time comes. We sincerely congratulate you on your new vehicle- behalf of the entire team!
I like the dealership .
They can vacuum they cars better though when doing a courtesy wash
They can vacuum they cars better though when doing a courtesy wash
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by Quashonaking97
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2023 -
Werner Kia responded
We are grateful for your positive feedback and advice! We are glad to hear our team took good care of you and your automotive needs. Please do not hesitate to give us a call if you have any questions or concerns we would love to help.
I absolutely love this dealership and i would be back to
by another vehicle from there. Keviron Rollins was the best, I recommend him for anyone :)
by another vehicle from there. Keviron Rollins was the best, I recommend him for anyone :)
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by dara.schamens
Verified Customer
Verified Customer
Oct 30, 2023 -
Werner Kia responded
Dara,
We greatly appreciate you taking the time to leave Keviron this stellar review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Keviron could provide you with top notch service. We are happy to hear you love it here at Werner Kia and we look forward to the opportunity to work with you again in the future when the time comes. Congrats on your new vehicle- behalf of the entire team!
I am Jeffrey Marino and I bought a car from you, so be
happy please
happy please
More
by AssholeB4108!
Verified Customer
Verified Customer
Oct 16, 2023 -
Werner Kia responded
We greatly appreciate you for leaving us this stellar review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are pleased to know that you are happy with the experience you had here at Werner Kia. Please drive safely and do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire team!
Derrick was excellent as my service writer.
He was on top of everything. He kept me posted on progress and time.
He was on top of everything. He kept me posted on progress and time.
More
by BJOKEEL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, Derrick - service writer.
Oct 09, 2023 -
Werner Kia responded
Thank you so much for leaving Derrick this stunning review! We are delighted to hear that Derrick took excellent car of you and your automotive needs. We are happy to hear that he kept you updated on your vehicle while it was being serviced here at Werner Kia. We hope to see you again when the time comes for your next service.
My 2019 KIA Soul has an intermittent problem with the ABS
and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information
and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information, and then was placed on hold for 23 minutes, finally, I hung up and called back. I was told their phones (landlines) were acting up because of the rain. I was in my car, driving in the rain, on a Bluetooth-connected cellphone the entire time, and had no difficulties listening to 23 minutes of Musak.
After calling back, and asking again for an appointment I was told the next available time was in February, the 12th to be precise...let that sink in. Have you ever been told the next available vehicle service date was in five months? I can schedule brain surgery faster than that. I then asked to speak with the Service Manager and was politely sent to a voicemail box. I left my information and have yet to get a return call.
I contacted KIA headquarters and got a bot answer telling me to go to another dealer. I even ask if it was safe to drive the vehicle for next 5 months with warning lights illuminated on the dash, no answer from the bot. So much for standing up for your customers.
More
by patrick.kingpin55
Service Price Transparency
Oct 03, 2023 -
Werner Kia responded
Patrick,
Thank you for your feedback. We deeply regret the inconvenience and frustration you've experienced with our service department and want to extend our sincerest apologies for the delay in addressing your ABS and Skid control light issue. We are deeply sorry for any inconvenience you have faced. If you would like to discuss this further please contact us at our dealership and ask for the service manager. Thank you and have a great day!
Oct 05, 2023 -
patrick.kingpin55 responded
I cannot caution you more about doing business with Werner KIA. Yesterday, I responded privately to this post. I did so because I included my phone number. In that response, I noted that I had already left voice mails for the Service Manager and he had not returned the call.
Later, just in case the Service Manager had not seen this post, I also called Werner and left another voicemail for the Service Manager. During this entire process, I have kept time-stamped phone calls and emails to support my view of what has happened.
Werner and KIA give the impression they want to help but I have receipts to show otherwise.
Be very careful about doing business with this dealership.
The sales persons do not keep their word, I was sold a
pipe dream with my car.
pipe dream with my car.
More
by janelle.r.baker
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2023 -
Werner Kia responded
Janelle,
Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and for the lack of customer service that you received from our staff. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.