Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
661 Reviews
4.7

661 Reviews

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661 Reviews of Ben Buchanan

October 18, 2025

Dealership Rating
Employee Rating

Very good thorough work with attention to detail and courteous service very satisfactory Can’t wait till the next service. More

by ayg69
Service Price Transparency
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Recommend Dealer
Yes

October 14, 2025

Dealership Rating
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Ben, my service writer was awesome. The Service Department had my truck ready in just a few hours. I was blown away. More

by long2213
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2025

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 11, 2025

Dealership Rating
Employee Rating

They identified a problem with the vehicle but did nothing to repair it. What good is that More

by philrey
Service Price Transparency
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Recommend Dealer
No
Oct 15, 2025

Wayne Akers Ford responded

Phil. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 11, 2025

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Employee Rating

Ben Buchanan always gets the job done. Pleasure working with him. He’s very professional. More

by labeauslm
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2025

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 11, 2025

Dealership Rating
Employee Rating

Great service, quick efficient and fair. Chris has helped with many deals and is a pleasure to work with. More

by GARRETTCOLLINS
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Diego Torres, Joesph Jefferson, Chris Malcolm , Jefferson

Oct 15, 2025

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 10, 2025

Dealership Rating
Employee Rating

Wayne Akers Ford is a great dealership however they should bring back the shuttle service. More

by EDWARDSH1
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Recommend Dealer
Yes

October 09, 2025

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Oil change gd but other work not happy with The outcome of what they did More

by WPGAS
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Recommend Dealer
Yes

October 07, 2025

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I brought my vehicle for a service and recall and my blinker is not working properly. There was no fix for the recall and after 2 service appointments my blinker is still not fixed More

by Linda
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Recommend Dealer
Yes
Oct 08, 2025

Wayne Akers Ford responded

Linda. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 07, 2025

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Employee Rating

Your service rider was great promised the time and hit the nail on the head and the #Warranty I purchased Was a little expensive but covered just what I needed More

by T-BASSO
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Lalla

Oct 08, 2025

Wayne Akers Ford responded

We appreciate your feedback and are eager to better your return experience.

October 05, 2025

Dealership Rating
Employee Rating

Wayne Akers Ford has more than exceeded my expectations in every aspect of customer service and in repairing my Ford Escape. I am a Fan for Life now!! They have serviced my car for effective engine repair More

by KayakGirl1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Ruggiero, Consula Strickland , Both Cashiers

Oct 08, 2025

Wayne Akers Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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