Benjamin Haertzen | Page 5

Extremely Satisfied For more than 10 years I have been extremely satisfied with how I'm treated at Luther Honda. I feel that I'm never been charged for a service that wa For more than 10 years I have been extremely satisfied with how I'm treated at Luther Honda. I feel that I'm never been charged for a service that was not needed for the sake of my vehicle and for my safety. More

by BernieD Verified Customer Verified Customer

Helpful 0

Report | Print

Great service! Lowest price! No hassle experience! Walked in got a great price, bought a great car! Great facility and great people. Easy car buying experience. I recommend Broo No hassle experience! Walked in got a great price, bought a great car! Great facility and great people. Easy car buying experience. I recommend Brookdale Honda to family and friends. More

by CSSURF Verified Customer Verified Customer

Helpful 0

Report | Print

We bought a van! We are thrilled with our new Honda Odyssey! The team at Luther Brookdale Honda were great to work with! Joe you were awesome! Thanks for showing us th We are thrilled with our new Honda Odyssey! The team at Luther Brookdale Honda were great to work with! Joe you were awesome! Thanks for showing us the ins and outs of our loaded new ride. Ben we appreciate you putting the deal together for us. Don thanks for the Tootsie Rolls and making the paperwork part a breeze. Our toddler wanted to say, “Sorry for the sticky desk” ;) Thank you! More

by Brian & Amanda Verified Customer Verified Customer

Helpful 0

Report | Print

Good Times / Bad Times I came to Luther Brookdale Honda due to it's location near me. I was in the market for a new car to replace my 17 year old Saturn and wanted a car pre I came to Luther Brookdale Honda due to it's location near me. I was in the market for a new car to replace my 17 year old Saturn and wanted a car pretty simular like it that had front wheel drive, a manual transaxle, and didn't have a ton of "Bells & Whistles" loaded on it (Like to keep things simple...). I saw in an article online about the 2018 Civic group of cars that pretty much had what I wanted and went to Honda's website where you could build your own car and came up with my future car, A 2018 Civic LX 2 door coupe with a manual transaxle in their Lunar Metallic Silver color. I printed everything out and went to the dealership to get everything rolling. I asked if a female salesperson could be the one to help me out since my Mother & Brother had a better experience having a female salesperson. I was introduced to Crystal Anderson who didn't really see any problems with what I wanted to buy, but did tell me it could end up being late spring before my car would finally show up. The sale went well with her and I mentioned about I'll probably hear from her in a few months next about my vehicle being placed on order. After not hearing anything for about 3 months, I went back to the dealership wanting to know if anything was going on with my order. I was told that Crystal was out on medical leave and that a sales manager would talk to me about my order. He told me that my car was a "Rarity" and so far no word about it and he would investigate and find out what was going on and call me back in a day or so. After waiting another month, I went back to the dealership again asking about my vehicle order. Another sales manager Said he would "absolutely" find out what was going on with my order and get back in touch with me. At this point in time, all I wanted to know was the order even placed and a car would soon be built ! After waiting two weeks, I finally took matters into my own hands and called the Honda USA headquarters to find out if any Civic LX manual coupes were being produced at all and where at. I was told by a manager there that she felt the dealership would be best to find this all out (Back to square one...) and did notify the dealership about my problem. A day later, I get an E-mail from Ben Haertzen telling me that he is working on this and even mentioned about having to make 14 phone calls to other dealships seeing what inventory and / or orders they had on hand. I visited Ben and thanked him for his efforts and I mentioned all I wanted to know that a car was actually out there or being built with all the features I wanted I created on Honda's website. About a week after that, I got a phone call from Ben telling me he finally located the car I wanted in Pennsylvaina (Order was placed for one there for some reason...) and Ben was able to head the car his way !! Finally six plus months later, Crystal was able to return to work from her leave and I filled her in with what was going on with my order during the time she was out. She did tell me she was in touch with Ben about all of this and wished she could have been at work during all of this to see what she could have done. Anyhow, My vehicle was actually there and me and Crystal finally was able to complete the sale and she was very helpfull showing me all the features of my new vehicle. I know I made things difficult by wanting a manual transaxle on my vehicle since I've driven them for some time now and enjoy being "Part of the machinery" instead of wanting the car to "Drive itself" like it seems like the direction most vehicles are going. But Honda's website said I could build it that way and get it too. Just didn't realize it would be that difficult to produce my vehicle. You used to be able to get a manual transmission vehicle first before the automatic version. Now it looks like it's the other way around. By the way... As I write this, I've had my 2018 Civic LX Manual 2 Door Coupe In Lunar Metallic Silver for two days now and quickly are becoming "Part of the Machine". This vehicle is pretty much doing and feeling like what my Ex-Saturn was like. Crystal, Ben... Your efforts were worth it. Very happy with what I got. More

by TRANSRAIL Verified Customer Verified Customer

Helpful 0

Report | Print

Class act Top tier service from a very well educated sales team. I enjoyed the entire experience and would recommend Luther Brookdale Honda to anyone looking f Top tier service from a very well educated sales team. I enjoyed the entire experience and would recommend Luther Brookdale Honda to anyone looking for a new or used vehicle More

by ADAMLOFFHAGEN Verified Customer Verified Customer

Helpful 0

Report | Print

Happy ridgeline customer Great customer experience and very efficient transaction. My dealer Abbes was very helpful. He knew the product well and was very easy to work with. Great customer experience and very efficient transaction. My dealer Abbes was very helpful. He knew the product well and was very easy to work with. More

by JOSHUA.DUDNEY Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with Luther brookdale honda I am happy to lease and get services from this dealer. The service is fast and always ready to help. Since I have leased my Honda 2015, every one was I am happy to lease and get services from this dealer. The service is fast and always ready to help. Since I have leased my Honda 2015, every one was wonderful in answering my questions and in advising what to do in the mid of my lease and as am also approaching the end of lease. Benjamin and Aaron are wonderful people to work with. More

by Leo Verified Customer Verified Customer

Helpful 0

Report | Print

I had a great time with Tyler Chambers picking out our car. The staff was friendly, efficient and knowledgeable. I will buy another car or two here. Personally I think surveys are a good thing in general. I do The staff was friendly, efficient and knowledgeable. I will buy another car or two here. Personally I think surveys are a good thing in general. I do vehemently disagree however that your employees are held to my evaluation of this survey. It is too much pressure on the employees. I’d much rather see reward for things done well. Positive feedback from an employer that is a human and not a survey is far superior. You have outanding employees and I think they deserve something better that this survey for a job done well. More

by LEMAYFOUR Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful Experience All of the consultants really listened to what we needed and really worked with us to get us an amazing car. We are thrilled with our new Pilot Tourin All of the consultants really listened to what we needed and really worked with us to get us an amazing car. We are thrilled with our new Pilot Touring! More

by megan.mchugh3 Verified Customer Verified Customer

Helpful 0

Report | Print

GREAT. Luther Brookdale Honda has got a customer for life! Ben Haertzen and Joe Haertzen made this process so easy and FUN. I do and will continue to recomme Luther Brookdale Honda has got a customer for life! Ben Haertzen and Joe Haertzen made this process so easy and FUN. I do and will continue to recommend this dealership to anyone and everyone. More

by danimariedube Verified Customer Verified Customer

Helpful 0

Report | Print