Bill Kurz | Page 35

We love North Penn VW! The whole team is amazing. Whether we are going in to buy a new car or just get new windshield wipers; they always want us to feel 100% satisfied. We have worked with Bill Whether we are going in to buy a new car or just get new windshield wipers; they always want us to feel 100% satisfied. We have worked with Bill Kurz and Jeff Applegate several times and they always make the whole process of buying or leasing a new car easy. This is our third with North Penn and we couldn't be happier. Thanks to the whole team! Sincerely, Laura S. & Mary V. More

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I took my 2012 VW GTI into service for a loss in acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me a acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me anytime I come into the VW North Penn dealership. It is very rare to come across someone who continues to help you way past the date of sale and for that I appreciate it a lot! He is a reason I will stay at North Penn for a long time to come. Another Star at that dealership is Ken Benton, hopefully this write up expresses how much Ken helped me and how far above and beyond the norm for a service dept. Ken helped me out of my rough situation. After having a very stressful month already I was with little options the day I went to pick up my GTI. I drive a very long commute everyday and my GTI is my life-line, it gets me to my jobs and without it I would lose everything. Ken seeing that I was having financial problems with my bank and that I was becoming emotional made a call to his manager to find out how they could help me. It is VERY rare these days to have anyone step way beyond to help another person and to be treated like a person and not just a source of income. After talking with his manager (I apologize for not remembering his name) Ken called me the next day and after my apologies for being so emotional the day before, explained that not a portion but the WHOLE service charge would be covered under warranty!! I was SHOCKED!! That news gave me a HUGE sigh of relief. I can't stress that enough. Everyone knows how tight money is today and they literally saved me. The help and service that Ken Benton went to above and beyond the norm, really helped me and hopefully gets him rewarded for not only great customer service but for helping and affecting another persons life. I appreciate it tremendously and I look forward to staying at North Penn for a very very longtime. Thank you very very much Ken and Bill and thank you to all the other employees at North Penn who have also helped me throughout my VW experience. Thank you. Keith More

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Bill was courteous and very helpful right from the first moment. He was patient during our trying and discovering that diesel would not work for my wife. Bill spent many hours while we narrowed down to th moment. He was patient during our trying and discovering that diesel would not work for my wife. Bill spent many hours while we narrowed down to the specifics of what we wanted. He also was patient and clear when arriving at our final price after two trade ins and a few discounts. He came in on his day off to make sure the paperwork was in order and to show us in detail how to use our new Passat. In every way we have been and remain most pleased with Bill. We feel he has our best interest in mind always. Eric A. Gimbal 267-626-4202 More

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Great purchase experience, friendly atmosphere, good selection to choose of the model I wanted, Bill Kurz helped me find the right vehicle, vehicle was well-prepped at delivery, & I got a great orientat selection to choose of the model I wanted, Bill Kurz helped me find the right vehicle, vehicle was well-prepped at delivery, & I got a great orientation to it. In my 3+ decades on buying new & used vehicles, this was by far the best dealership encounter. I will be back! More

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