Bill Skorvanek | Page 3

Very polite, very helpful. Came in with a shredded tire & they helped me right away. They were quick and it cost less than I expected. Win/win. Love this service department. Came in with a shredded tire & they helped me right away. They were quick and it cost less than I expected. Win/win. Love this service department. More

Helpful 0

Report | Print

Normal courteous personnel throughout First time that my car , after my 16 days of waiting for BMW to determine if there is a problem in safety lock system in which ,with door open ,car instead apparently s car , after my 16 days of waiting for BMW to determine if there is a problem in safety lock system in which ,with door open ,car instead apparently slipped into gear from at rest position i. Completely unsatisfied with BMW Corporate decision of no finding of defect and explanation with over 274 problem notifications in a very short period and in particular taking extraordinary time! Learned how BMW dealer has no impact or control or ability to expedite Corporate Efficiency..Determination of no finding of a flaw after one brief factory test in well less than an hour gives little comfort that this will not occur again! 40 year BMW customer dissatisfied! Factory and independant dealer should no permit ! Improper resolution for Corporate /Dealer to leave 40 + year customer with 35,000 mile 3 yr + vehicle with confidence and therefore my brand loyalty destroyed! More

Helpful 1

Report | Print

I have been buying cars from them for 25 years. It is an exceptional dealership. It is an exceptional dealership. More

Helpful 0

Report | Print

Great customer service- always helpful. Get work done in a timely manner. Good loaner vehicles too. Get work done in a timely manner. Good loaner vehicles too. More

Helpful 0

Report | Print

very nice guys, and efficient. I would go there always later. Good environment and service. Thank these guys very much . I would go there always later. Good environment and service. Thank these guys very much . More

Helpful 0

Report | Print

Took my 2022 M4 in for low air pressure prompt. They took my vehicle in right away and were quick on diagnosing the problem, a small nail on the rear driver side. Gave a loaner took them a few day They took my vehicle in right away and were quick on diagnosing the problem, a small nail on the rear driver side. Gave a loaner took them a few days to get the tire. When I went to pick-up the vehicle , I spoke to Bill (service manager) who was very receptive of my complement of the staff, but that same receptive manner turned dismissive after I noticed a curb rash on the rim that had the tire replaced. I was told by Bill that this happens and it's nothing to worry about and if I wanted to replace the rim , " the relationship would be terminated ". I am sorry but, rather than admit fault and willing to take care of it, an ultimatum is given. He agreed to replace the rim . Brought my vehicle back the following week with no curb rash. Look at that ! I even asked the SA to double check if the "relationship is still terminated" and he was advised it was. I vote with my wallet and will be placing a new order for another M with another dealer who can actually admit fault when they scre up and make things right versus being dismissive and unprofessional. I do want to recommend Jaime Gonzalez and Michael (service technician) for their outstanding work. They are both professional and great individuals. More

Helpful 1

Report | Print

As always Great Service and Fast Service which is greatly appreciated. And very happy that service dept is now open on Saturdays appreciated. And very happy that service dept is now open on Saturdays More

Helpful 0

Report | Print

Courteous pick up and delivery. Thorough examination of the vehicle. Very professional in all aspects. Thorough examination of the vehicle. Very professional in all aspects. More

Helpful 0

Report | Print

Excellent seamless service. Very thorough technician. Sent a short film to show the status of the various components of the vehicle after inspection Very thorough technician. Sent a short film to show the status of the various components of the vehicle after inspection More

Helpful 0

Report | Print

Service was fast and efficient ! I’m very happy with my visit to Darien Jaime Gonzalez was very helpful and great communication made it a comfortable and smooth stop ! Thank you Ja I’m very happy with my visit to Darien Jaime Gonzalez was very helpful and great communication made it a comfortable and smooth stop ! Thank you Jaime More

Helpful 0

Report | Print