Billy Herbert | Page 8

Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

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Galleria BMW makes you feel at home when you walk in the door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfacti door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfaction . She is very knowledgeable about BMW automobiles and made sure I understood all safety features were set before I left the dealership, she even stayed late . It’s hard to find these kind of people in today’s market. I would like to take the time to say thank you to the entire staff at Galleria BMW for being such awesome people. I will always be a lifetime customer and will definitely be sending future customers your way. We are so lucky to have you serving the coast. More

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Buying a new car can be stressful, unless you're at Galleria BMW. Dawn has been exceptionally personable and helpful, that's why I stuck with her for my 2nd M car from Galleria. From placing order , ge Galleria BMW. Dawn has been exceptionally personable and helpful, that's why I stuck with her for my 2nd M car from Galleria. From placing order , getting updates, to trading in and taking delivery ...every step was smooth and transparent. Selling car is only one part of the experience, but their service department deserves nothing but praise. So far everything has been done well . Would recommend Dawn without any reservations whoever wishes to have a great experience getting their dream car. And last but not the least, the M3 Comp xDr is mind blowing...if someone is on the fence about getting a performance sedan the new M3 will not disappoint, and will make you smile EVERYTIME you step inside. Ride on ! More

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I am big on customer service And I appreciate how this dealership provides great customer service dealership provides great customer service More

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Sonja was great, no pressure, very knowledgable! Would recommend her to my friends and family. Would recommend her to my friends and family. More

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Dealership was clean and employees were super friendly and knowledgeable. They made purchasing my vehicle a great experience. and knowledgeable. They made purchasing my vehicle a great experience. More

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Thank you for taking the time to listen to my review. My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable a My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable and he presented the problem so we could understand. He made sure we were clear on the repair and he also reassured us that it will be covered under our warranty. The repair job was completed and our vehicle was returned to us within 2 days. We will be returning to this dealership for our next vehicle. Thank you for your professionalism and polite staff. More

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I recommend Gallery of BMW to everyone interested in buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. More

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If I could rate Billy with 10 stars, I would. I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of ou I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of our vehicles, not just our BMW. The service center is the area that customers have the most interaction with after purchase, so this is extremely important to me and Billy always comes through and has never let us down! Thank you for your excellence in all you guys do! More

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Amazing service! The team goes above and beyond to ensure you get exactly what you need! The team goes above and beyond to ensure you get exactly what you need! More

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