Billy Sim
Billy Sim at Silko Volkswagen
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Billy Sim

Parts Manager

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.2
17 Reviews

School Attended: Attleboro High School, Gibbs College Where did you grow up? Born in Danbury, CT but grew up in Attleboro, MA Some of your favorites; colors, books, movies, singers/musicians, sports team, food: favorite sports team KC Chiefs and the Boston Celtics Fun fact about you: Love to karaoke and dance What do you like to do in your spare time? Love to golf and Dj What is your favorite thing about working at Silko: Family oriented Silko experience: Started working at Silko Honda for a couple years then had the opportunity to come manage Silko vw parts department Industry experience: 4 years

Dealership Experience

2 yrs, 8 mos

Industry Experience

5 yrs, 7 mos

Languages Spoken

Cambodian Cambodian

4.2

17 Reviews

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17 Reviews of Billy Sim

March 12, 2024

Dealership Rating
Employee Rating

John Medeiros is absolutely well experienced service advisor and always does an amazing job! I continue to come back to Silko solely because of Mr. Medeiros! More

by plumfamilymanagement
Recommend Dealer
Yes
Mar 17, 2024

Silko Volkswagen responded

Thank you for taking the time to share your thoughts and feelings about your experience with John and Silko VW team. Customer service and satisfaction is our number one goal. Thanks for the five stars and your loyalty!

February 24, 2024

Dealership Rating
Employee Rating

The place was very clean and the staff was very accomadating! Matthew was great, don't remember who Javani Rivera sis. More

by squinerly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Lucier, Jeff Richard

Feb 26, 2024

Silko Volkswagen responded

Hi Sandra, Thanks for taking the time to review your experience here with Matthew and the rest of the Silko VW team. We are always happy to help! Based on your review, it appears you feel there are areas of opportunity for improvement. If you wish to share with me in further detail, my email address is below. Thanks, Joanne joanne.moniz@silkoautogroup.com

February 23, 2024

Dealership Rating
Employee Rating

my husband is so happy with the way we were treated he says we will not go anywhere else. More

by L7354M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Richard

Feb 23, 2024

Silko Volkswagen responded

Hi Luann, Thanks for letting us know how happy your experience with Jeff, Billy and the Service team at Silko VW made your husband feel. Love to hear about these experiences, as we strive for complete customer satisfaction each and every time. Appreciate the positive 5-star review and comments you have left. Please let us know if there is anything additional we can do to assist. Always happy to help! Be well.

October 31, 2023

Dealership Rating
Employee Rating

Jeff was the best service person, I’ve dealt, with, ty Jeff great attitude Informative More

by AALEEKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Richard

Oct 31, 2023

Silko Volkswagen responded

Thank you for your review. We are glad Jeff was able to take care of your needs!

August 31, 2023

Dealership Rating
Employee Rating

Amazing team. They did a great job on my deal e 100% recommended. Very nice store More

by sheilaseal603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Clegg, Geoff Ewell, Matthew Lucier, Jeff Richard, Al Jecrois , Dan Braceros, Katherine Callaghan, Geoff Ewell, Matt Sherman

August 29, 2023

Dealership Rating
Employee Rating

The shop was great. The oil change was quick after the cool down. Overall the visit was great! More

by RICHARD.YEE128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Richard

August 06, 2023

Dealership Rating
Employee Rating

I went to a few dealerships to have my Tdi worked on and Silko was the only one who treated me with kindness and was able to get it done. Top notch. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Richard , Dan Braceros

August 03, 2023

Dealership Rating
Employee Rating

They always get me right and for service and 5 star treatment. Wouldn’t go to any other place! Jeff’s the best! More

by smchugh778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Ewell, Matthew Lucier, Jeff Richard , Dan Braceros, Katherine Callaghan, Geoff Ewell, Matt Sherman

July 26, 2023

Dealership Rating
Employee Rating

Dealer had to order part for repairs but never let me know car needed to be brought back or kept . Next day apparently wrong part was sent and again we were not notified by dealer. If I didn't keep calli More

by mdsgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Richard , Dan Braceros

July 14, 2023

Dealership Rating
Employee Rating

Felt as if the service was slow and the hospitality was not up to the standard i was expecting More

by rider32900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Geoff Ewell, Nuno Gomes, Jeff Richard , Dan Braceros, Katherine Callaghan, Geoff Ewell, Matt Sherman

Jul 14, 2023

Silko Volkswagen responded

We apologize that your visit did not meet your expectations as we always work hard to maintain a high level of customer satisfaction. With that being said, we would love an opportunity to get some additional feedback and look into your visit. Please email me directly at katherine@silkoautogroup.com

1

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