Blaine Yager | Page 27

Communication and belief that the dealership has the customers best interest in mind has been thrown out the door. And when the service manager asked if I was being taken care of, I said not really and customers best interest in mind has been thrown out the door. And when the service manager asked if I was being taken care of, I said not really and he said okay and went to lunch. I have had a recall on my truck for 2 years and recently was told that I was number 3 on the list and should be receiving a call within the week. After waiting 6 weeks, I stopped back by the dealership and was told I would be called the following Monday. Never happened. I went back by the dealership that Thursday and had to get a little aggressive and miraculously was scheduled for the following week to get the recall handled. Don't hand the customer excuses of why something is not being handled. We don't care that the dealership was bought out. If you tell us we have to be on a list for parts, put us on the list and communicate, communicate, communicate. More

by BENSCONE Verified Customer Verified Customer

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Had issue with AC compressor on my jeep. I was given a loaner vehicle pending the completion of the repair. Repair took approximately a week to complete. Repair was completed and AC back blo I was given a loaner vehicle pending the completion of the repair. Repair took approximately a week to complete. Repair was completed and AC back blowing cold. Service advisir, Blaine kept me informed throughout the process and was very helpful!!! More

by bosco7558 Verified Customer Verified Customer

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I don’t know what to say but great very helpful. Very knowledgeable will return. Very knowledgeable will return. More

by RICHIESPINELLI Verified Customer Verified Customer

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$219 diagnostic outrageous. Had to pay that and a little more just to have the windshield washer fluid filter replaced. Really! Had to pay that and a little more just to have the windshield washer fluid filter replaced. Really! More

by GLDEVINGER Verified Customer Verified Customer

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Quick excellent quality of service and staff were very helpful. Open early and open late made drop of and pickup great! helpful. Open early and open late made drop of and pickup great! More

by ROBERTAULT0000 Verified Customer Verified Customer

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Easy process to schedule service, very timely and expert work, everything was accomplished without fail to hassle. work, everything was accomplished without fail to hassle. More

by MARTENOTS Verified Customer Verified Customer

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I've dealt with Blaine before, nice guy and does a good job. The service manager also did a good job by making things right. The service technician removed my cabin filter and air filter without asking. On job. The service manager also did a good job by making things right. The service technician removed my cabin filter and air filter without asking. On video he showed me how dirty it was, I declined to have the dealer replace it due to the ridiculous cost. He left all the loose dirt in it and reinstalled it incorrectly, sliding it above the slot instead of in it and did not replace the cover. I only noticed it because when I returned home I was buying a new filter on line and had to remove the old one for the filter info. I drove back to the dealer and showed them the issue. The service manager did the right thing. Anyone can have a bad day and I understand you're in the process of taking over so stuff happens. The fact that the service manager took care of it is a good sign. More

by BOBMALANON Verified Customer Verified Customer

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Fast, easy, convenient and outstanding service by the service team! We will be back for future service. service team! We will be back for future service. More

by MTMCLEMENT3 Verified Customer Verified Customer

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Blaine was helpful, I’ve dealt with him before. Very cordial, polite, and customer service driven. I’ve worked with him before at the service center and he has been a consistent asset to the compan Very cordial, polite, and customer service driven. I’ve worked with him before at the service center and he has been a consistent asset to the company. More

by ERIC.D.MOORE89 Verified Customer Verified Customer

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Came in for oil change got me in and out in less than an hour. And gave me a few things I might need to address down the road. hour. And gave me a few things I might need to address down the road. More

by MALVETTE345 Verified Customer Verified Customer

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