Blake Comwell

Shortly after taking my Jeep to this dealership for service we noticed a cabin filter access door on the floor. They had broken the hinges and not replaced it. I will never take my car to this dealersh service we noticed a cabin filter access door on the floor. They had broken the hinges and not replaced it. I will never take my car to this dealership again. Their parts dept will not even return my call. More

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Excellent Service Team! The Jeep service team at Brigg’s consistently provides excellent communication and is very personable to the customer. They make a point to listen to The Jeep service team at Brigg’s consistently provides excellent communication and is very personable to the customer. They make a point to listen to the customer when diagnosing the service issue and take pride in getting job done correctly. More

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Great experience The service department is great. I don't have to make an appointment to get an oil change on a Saturday and just drive up and they take care of me. The service department is great. I don't have to make an appointment to get an oil change on a Saturday and just drive up and they take care of me. More

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Poor customer service My wife brought my truck in to get serviced and to do recall work. It took 2.5 hours- longer than expected. When she got home (40 mins away) lights st My wife brought my truck in to get serviced and to do recall work. It took 2.5 hours- longer than expected. When she got home (40 mins away) lights started going off- brake service light, traction light and the gears were rough when shifting. She called, they asked her to bring it back in. Wasn’t an option, we have 3 kids and weren’t going to make the drive back with braking issues. The guy on the phone didn’t have an answer so she asked to speak with someone who did, the next guy on the phone sent someone to come get he vehicle. They left a loaner and asked that we put gas back in it with the agreement that they would put gas back in ours especiallh since the problem with the vehicle was something they did. They seemed to have fixed the issue, met her the next morning to swap vehicles back but said they would not put gas back in the truck and we were lucky that they already did what they did. Lucky that they fixed their mess up and put us out another $20 in gas? Terrible customer service, we will never be back and will definitely let others know about the poor service. More

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Quick oil change and tire rotation 👍 These folks were quick to get me in and out while very friendly. Facility was clean and comfortable My only complaint was I didn't know how to run the These folks were quick to get me in and out while very friendly. Facility was clean and comfortable My only complaint was I didn't know how to run the TV😀 More

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Oil Change I came for an oil change and had other problems. The girl at the desk didn’t have a clue. The service manager was great. I came for an oil change and had other problems. The girl at the desk didn’t have a clue. The service manager was great. More

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Friendly service I took my truck in for a recall at the service center. The service advisors were polite and friendly and they got my truck into the service bay right I took my truck in for a recall at the service center. The service advisors were polite and friendly and they got my truck into the service bay right away. Plus it only took a little less than an hour to complete my service. More

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Help me out of a jam I was visiting Lawrence, Kansas to move my daughter into her dorm. While in town my Dodge truck needed emergency service. Briggs was recommended by I was visiting Lawrence, Kansas to move my daughter into her dorm. While in town my Dodge truck needed emergency service. Briggs was recommended by a relative who lives in the area. Once I got in touch with the service department and explained mr situation, they arrange for a tow truck who arrived promptly and was very professional and friendly. By the time we got the truck to Briggs it was near closing time. We discussed the needed repair and the promised to get on it first thing the next day. By noon the next day I was back in my truck. Everything is great. I appreciate the courtesy and professional service. They even shuttled my wife and I to the next town over where we were staying. Thanks Briggs! More

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Purchase new van The dealership and salesman were helpful and friendly. Worked with me to reach an agreeable price and terms. Completed transaction from start to del The dealership and salesman were helpful and friendly. Worked with me to reach an agreeable price and terms. Completed transaction from start to delivery in about 3-4 hours total. More

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Won us over! After six Ford Explorers in a row Jacob convinced us we needed 'the number 1 seller in America'! After experiencing the Cherokee we agreed. Ta After six Ford Explorers in a row Jacob convinced us we needed 'the number 1 seller in America'! After experiencing the Cherokee we agreed. Taylor made the part I always dread the most as close to being fun as buying a car can be expected! Nice people! More

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