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Bob Hogan
Bob Hogan at West Side Garage, INC.

Bob Hogan

Service Director

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

Contact Me
4.8
162 Reviews

Dealership Experience

32 yrs

Industry Experience

54 yrs, 3 mos

Specialties & Trainings

Automotive Technology Degree

4.8

162 Reviews

Write a Review

162 Reviews of Bob Hogan

August 25, 2025

Dealership Rating
Employee Rating

Effectively took care of a secondary issue after body work in a timely fashion and provided service with a smile. More

by karenmcquown
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 25, 2025

West Side Garage, INC. responded

Thank you for your kind words, Karen! It's great to hear that we effectively addressed your secondary issue after the body work and provided you with a positive service experience. At West Side GM of Berlin, we strive to ensure our customers are satisfied every step of the way. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

Dealership Rating
Employee Rating

They did a good job on my alignment. Got it in and out quickly. I will be using them in the future. More

by chewyerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Aug 19, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the alignment service at West Side GM of Berlin and that we could get you in and out quickly. Our team appreciates your trust and looks forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

Dealership Rating
Employee Rating

Everyone was very helpful in solving our problem with our vehicle. We also received prompt service. We were treated very well and would recommend service center to family and friends. More

by janetgbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Aug 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Janet! We’re happy to hear that our team at West Side GM of Berlin was able to assist you with your vehicle problem and provide prompt service. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 14, 2025

Dealership Rating
Employee Rating

Excellent customer service and quality of workmanship. Detailed and kept me up to date on progress of repairs More

by EMCBRAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 15, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We appreciate your kind words regarding our customer service and the quality of workmanship at West Side GM of Berlin. It's great to hear that you felt informed throughout the repair process. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 02, 2025

Dealership Rating
Employee Rating

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 29, 2025

Dealership Rating
Employee Rating

Gene and West side were very efficient and professional. They got the parts within a week of assessing the problem with my vehicle, and got it in for the repair. They did a great job and I will be servicing More

by mmckinnon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Jul 29, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about our efficiency and professionalism at West Side GM of Berlin. It's fantastic to hear that we quickly assessed the problem and got the parts in for your vehicle repair. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

July 15, 2025

Dealership Rating
Employee Rating

They were polite and courteous, and did things as requested on my service as I asked for a few additional items to be done that are not part of a regular service More

by Navajo334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Report | Print
Jul 15, 2025

West Side Garage, INC. responded

Thank you! We greatly appreciate your feedback about our team at West Side GM of Berlin. It's great to hear that we could accommodate your additional service requests and provide a courteous experience. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

July 15, 2025

Dealership Rating
Employee Rating

They are friendly, knowledgeable and always do there best to schedule service that works best for me. More

by chiefs1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Report | Print
Jul 16, 2025

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM of Berlin are thrilled to hear that you find our team friendly and knowledgeable. We always strive to accommodate our customers' schedules and appreciate your recognition of our efforts. We look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

July 11, 2025

Dealership Rating
Employee Rating

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter More

by newday72706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Jul 12, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

July 05, 2025

Dealership Rating
Employee Rating

Very professional and got my vehicle taken care of and back on the road again. More

by toddchier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

Report | Print
Jul 06, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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