Bob Vanway | Page 2

I have to join the list of recent customers to bash this dealer. Emailed and called up about an internet LEASE special that was advertised on their site. Spoke to a Mike who said Yes, in stock and set up dealer. Emailed and called up about an internet LEASE special that was advertised on their site. Spoke to a Mike who said Yes, in stock and set up an appointment to see the jeep. Get to dealership next day, and was given to salesman Bob Vanway. Immediately, told him I was there to see the special and gave him a copy of the advertisement. He went away for a few minutes and came back to tell me that the car was sold, but that they had others similar. No problem, I had printed out several window stickers of jeeps i wanted to see, all within the same MSRP as the special. As we went out to take a look at the jeep, low and behold, the one in the ad was on the lot. Bob was kind of embarrassed to see it sitting there. Again, no big deal, maybe it was on sold and on hold. So i found another one and when we went to do the paperwork, he went to the manager and came back saying the jeep i selected would be 299/mo, or $100 more than the advertised one. He went on to explain it was $100 more a month because incentives were applied to the one advertised. Victim of the classic bait and switch I left. The ad remained active for 2 weeks after I left and the jeep is still on their inventory. SHAME on you guys. More

Helpful 5

Report | Print