Brandie Ellis

Friendly and helpful. Knowledgeable and courteous. Letting me know when new models arrived that I may be interested in. I'm nothing but a Ford man Knowledgeable and courteous. Letting me know when new models arrived that I may be interested in. I'm nothing but a Ford man More

by suzuki1400k Verified Customer Verified Customer

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Great experience great salesmen esay going and professional made you feel like your home will refer to all family and friends professional made you feel like your home will refer to all family and friends More

by chrispoe1005 Verified Customer Verified Customer

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Today I attempted to buy a Ford Bronco from these people and aside from my salesperson (Jones) this was the most pitiful experience in car buying in have ever had. I know the vehicle is popular but they wou and aside from my salesperson (Jones) this was the most pitiful experience in car buying in have ever had. I know the vehicle is popular but they would not even come close to accepting my offer for MSRP. I was told that if I wanted the vehicle i would have to finance it through them which I do not need to do and I COULDNT EVEN GET A RATE OR HOW MUCH IT WOULD EVENTUALLY COST ME UNLESS I FILLED OUT A CREDIT APP!!! So, I my credit takes a ding in order for me to pay somewhere ABOVE MSRP?? I feel for the employees there who depend on sales commissions when they are restricted from selling cars at retail. The only reason I give them 2 stars is because they have great people like Jones there… More

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Purchased a 2020 F250 Lariat. Charley was a major reason my Sale with Merchant happened. I was aggravated about a couple things in the sales process and one conversation with Char Charley was a major reason my Sale with Merchant happened. I was aggravated about a couple things in the sales process and one conversation with Charley changed all that. I was mistrusting from previous experiences with car salesman and sales managers. Turned out they were honest just not explaining it clear. Thank you Charley for the kindness and patience. Nice close Sir. That's my review regarding the sales process. When my Truck arrives in North Carolina on Monday I'll give a Part Two on..."is the product what was presented online?" It better be I'm $80,000 deep without even a test drive. OH... Financing "Mr. Eric". yea yea yea ..you're awesome too. I owe you a few adult beverages for taking my calls on your personal cell after hours. Cheers! More

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