Brandon Hawthorne | Page 12

Brandon was great, he called to check on me after l purchased the car. I wasn't to please with the communication from other staff in trying to get an update on the final deal in making sure the purcha purchased the car. I wasn't to please with the communication from other staff in trying to get an update on the final deal in making sure the purchase was finalized. More

by twooddavis Verified Customer Verified Customer

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Not good, your staff needs to work on communicating well within each other and best of all customers like myself. I believe her name is Lorrie , calls me Saturday morning to inform me that the car I sign fi within each other and best of all customers like myself. I believe her name is Lorrie , calls me Saturday morning to inform me that the car I sign finance paperwork for was sold, I guess when I was signing all the finance documents (?). She then tells me that She had 2 cars for me to see at the same price. I get their with my family to find out that their was only 1 car for me to see and most definitely not at the same price (found this out later when signing all new finance documents). When walking the car it was not leather seats, no stepping boards and most definitely not the same mileage. I informed this to Lorie (again not quite sure if the name is correct) and she says; you want leather seats & stepping boards we’ll get them installed ( she did not mention that the price was going to go up) I felt ok at this point, we go back inside your place to choose the color (blue) leather seats and waited to sign documents again. When signing new finance documents is when I find out that it is not at the same price ..... I sign documents anyway, wanted your mess done ASAP... when done signing documents I left leaving my husband and son waiting for the car ... a car of which took more than 2 hours to be turned in to them, do to again lack of communication (if we would have told that the process of oil change, cleaning the car in and out was going to take that long time, we could have gone to get something to eat and come back, but no). My husband asked me to come back and canceled/void all documents and return the car. I have purchased cars before from dealers like Nissan, Toyota... bought 2 from CarMax (here is we’re I could have expected this kind of service I received at your dealer) and never experienced this type of service. I was told that the new leather seats & stepping boards was going to take about a week to get to your place.... I have not received a phone call to get this installed. Hopefully I will receive a call to get this service this week coming up not next month. More

by EDVANNY0303 Verified Customer Verified Customer

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Excellent service everyone treated me and my family with respect no one rushed or forced in’s into settling on a vehicle. My needs were met with what I came in looking for. Thank everyone for doing such a g respect no one rushed or forced in’s into settling on a vehicle. My needs were met with what I came in looking for. Thank everyone for doing such a great job. More

by TEDARIENHILL Verified Customer Verified Customer

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It was a very long process going back and forth being told different about and the car but it worked out in the end I’m happy now told different about and the car but it worked out in the end I’m happy now More

by Keonia_w Verified Customer Verified Customer

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Great experience- straight forward and easy to deal with. Kneico was thorough and answered all of my questions. The process as a whole was quite smooth from sales through financing. Kneico was thorough and answered all of my questions. The process as a whole was quite smooth from sales through financing. More

by Mjzaboth Verified Customer Verified Customer

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The salesman Brandon and manager were great. But when it came to the financing office it went down to a one star. She was not helpful very pushy and wanted to get us out of the office. When I asked question came to the financing office it went down to a one star. She was not helpful very pushy and wanted to get us out of the office. When I asked questions about the car pricing and things she told me that I should have discussed that already would the salesman and that she doesn't do anything but the paper work. When I asked questions regarding the warranty she pushed it off and asked if I wanted it or not. So I did not get the warranty however looking back I definitely would have got the warranty if it was explained correctly to me. Overall the sales team was great but if I do come back I will do all my financing before I come back,and thats if I was to come back. For this I have to give 3 stars. More

by Chris85gn Verified Customer Verified Customer

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After arriving to a scheduled appointment and not having the parts available, this disappointing experience actually turned out to be allright. The sales girl was great. the parts available, this disappointing experience actually turned out to be allright. The sales girl was great. More

by msdebbie68 Verified Customer Verified Customer

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My son and I got to Rick Hendricks dealership.. we knew what we wanted before we got there. Everyone there were nice and professional. Brandon done a excellent job getting us taken care of I would recommen what we wanted before we got there. Everyone there were nice and professional. Brandon done a excellent job getting us taken care of I would recommend the dealership And Brandon Hawthorn to anyone. And that’s wanting a dodge product. Thanks for the good job you all done for us. More

by arnoldirvin5032 Verified Customer Verified Customer

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I didn't have great credit but I rode off in a New 2020 I didn't have great credit but I rode off in a New 2020 RAM 1500 Classic Tradesman 4x4 Crew Cab 140 in. WB. I thought that I would only get approved I didn't have great credit but I rode off in a New 2020 RAM 1500 Classic Tradesman 4x4 Crew Cab 140 in. WB. I thought that I would only get approved for a use truck. More

by Verna Verified Customer Verified Customer

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My car has only been serviced at this dealership. All of the members of the team are knowledgeable, curteous, and great overall. I will recommend them to all the members of the team are knowledgeable, curteous, and great overall. I will recommend them to all More

by asilbers Verified Customer Verified Customer

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