Brandon Mchugh

This vehicle and warranty is what made us purchase an additional vehicle from Bettenhausen. The warranty for the life for the original ownership is the best thing a car company can offer. If you are loo additional vehicle from Bettenhausen. The warranty for the life for the original ownership is the best thing a car company can offer. If you are looking to have LOYALTY and REPEAT Purchases', its a no brainer. It's a two-way street. With the cost of vehicles today, A lifetime warranty on a vehicle to the original purchasers should be an AUTOMATIC. How many people actually keep their cars more than 7 years. The warranty keeps our 2012 Outlander humming. Thank you Chrysler Didge Jeep and Ram. It is sad that our 2020 Cherokee only has a 7 year warranty. More

by kwh110 Verified Customer Verified Customer

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Josh was absolutely outstanding, went out of his way to be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! More

by chadbisnette Verified Customer Verified Customer

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It’s better at Bettenhausen . Thank you for the wonderful service. I will always come to your dealership thank you Kyle. Thank you Brandon. Thank you for the wonderful service. I will always come to your dealership thank you Kyle. Thank you Brandon. More

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The process was simple and easy. Everyone took good care of me. Allie, Don and Brandon are great at what they do. Everyone took good care of me. Allie, Don and Brandon are great at what they do. More

by brian.kocsis Verified Customer Verified Customer

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I have no complaints about the Bettenhausen Lockport dealership, my service writer Dean went above and beyond, he took a sincere interest in my needs, he was very knowledgeable and professional. dealership, my service writer Dean went above and beyond, he took a sincere interest in my needs, he was very knowledgeable and professional. More

by Eddie Verified Customer Verified Customer

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Bettenhausen made my experience so easy from start to finish. I highly recommend working with them for your car needs. finish. I highly recommend working with them for your car needs. More

by LEENAMAC13 Verified Customer Verified Customer

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The team here always goes above and beyond with excellent service! Amy always keeps us in the loop and I love that we get a video inspection of our cars once they are complete. service! Amy always keeps us in the loop and I love that we get a video inspection of our cars once they are complete. More

by Susie Verified Customer Verified Customer

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I’m sorry it doesn’t have the option for zero stars. First salesperson lied constantly, talked bad about other customers in front of us and then sold me a different car on paper. He would have noticed t First salesperson lied constantly, talked bad about other customers in front of us and then sold me a different car on paper. He would have noticed this if he actually walked me to the car but he was too busy trying to sell another couple. After bringing it in 5 days later to service for something I had told him about while test driving it, they lied to me and basically took the car. I was told “computers were down”. The lies kept going and they suck at lying! Someone would call me in 30 minutes. And hour and a half later I heard from the salesperson. Who asked if I wanted the 3rd row. Wha??? Uh yeah. When I laughed he said I’m glad you can laugh because “I’m xxxxting me pants right now”. Said he made a big mistake and then never called me back. I called and had to leave a message with the sales manager. Who never called me back. Next day I had to wait for a ride to the dealership bc I had no car. Luckily the GM was there who temporarily fixed my issues. Gave me the car I was show and paid for but then I had to deal with the service department. I had a loner while they fixed my car. This is a very long story filled with lies and then more lies. Not one person actually delivered on any promises They say they’ll call you back. They give excuse after excuse. I was actually told my car was being worked on at one point. They must forget the app says when the car last moved. Drove by and took a picture of it sitting in the lot. Where it was for 5+ weeks! Never touched once. Once it was finally done I had to ask what was actually done and wanted a print out. Was told parts were on back order. Lies! I ran the parts. There was no back order. I have told several people not to go there. Everyone has lied from the top down. There’s so much more to this story but the only reason I wrote this is bc my original post was being removed bc it was too short. So hears the short version of my horrible experience. Do yourself a favor and drive to another, dealership. I wish I did!!! More

by BuyElsewhere Verified Customer Verified Customer

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Cleanliness atmosphere friendly faces. Very polite. helpful patient with the customers. Happiness. Like to talk with customers Very polite. helpful patient with the customers. Happiness. Like to talk with customers More

by Yvonne Verified Customer Verified Customer

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Josh was spot on. He went though the process smoothly. Wife count be happier with her wrangler. He went though the process smoothly. Wife count be happier with her wrangler. More

by Frank w Verified Customer Verified Customer

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