Nick Pattenaude

Great interaction. Simple. Great Dealership! Adrian Briones great salesperson. 10 out of a 10. Great job. Simple. Great Dealership! Adrian Briones great salesperson. 10 out of a 10. Great job. More

by desutton Verified Customer Verified Customer

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0 Zero stars! 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. The second occurrence-no tow truck showed after 3 hours from the Stellantis roadside assistance. The car would not shut off, so I removed the battery cable, reinstalled it and drove it to the dealership the next morning. Dealership admitted had so many issues that they don’t have an available loaner car. They shuttled me to Enterprise Rent-A-Car, in which I needed to present my own credit card for taxes & tolls only. Several days go by and Lockport Bentenhausen called me to say they cannot fix the fully warranted vehicle & that they were instructed from Stellantis to return the vehicles back to the owners as-is without a solution of a widely known problem!!! (just google it to verify)and that I needed to return the loaner asap. Well, asap had to be until my next day off because I could not afford to not show up for my job as a primary key holder. After several in person and phone conversations with service advisor Joey Robson he denied the charges from the enterprise Rent-A-Car company saying that I didn’t return the car in time. Well ASAP is what I certainly did. I returned the car as soon as possible. It was only because they didn’t have a loaner vehicle per the warranty coverage that I was shuttled to enterprise rental car to begin with . Now I am being charged over $350.00 for a car that was fully warranty under the Lockport Bettenhausen and Stellantis warranty since it’s a 2024 with only 17,000 miles! Several months ago, Joey had me send the enterprise bill to him and his service director Huver Franco and I’ve not received a response to that email. The 3rd occurrence happened a few weeks ago, but this time the tow truck arrived, and guess what? no loaner vehicles were available due to the heavy amount of issues. When I brought up the still existing Enterprise rental bill not reimbursed again to Joey Robson & that I’ve not received a response from the bill he had me sent to him & Huber Franco I refused to leave without a loaner so another customer had just pulled in and dropped off a wrangler which they just said here take this one!! didn’t even clean all the dog hair and mud from the person who just returned it.Please help!! More

by elong627 Verified Customer Verified Customer

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My sales person Jeremiah was very personable and knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! More

by ppvukas Verified Customer Verified Customer

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Everyone is so kind and attentive! I went in twice, once to look and the second to buy and each time I was assisted greatly! I went in twice, once to look and the second to buy and each time I was assisted greatly! More

by Ashley Verified Customer Verified Customer

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We had an absolutely amazing experience with Adam at Bettenhausen Chrysler Dodge Jeep Ram of Lockport. From start to finish, he made the entire process smooth, stress free, and actually enjoyable. Adam Bettenhausen Chrysler Dodge Jeep Ram of Lockport. From start to finish, he made the entire process smooth, stress free, and actually enjoyable. Adam took the time to walk us through everything thoroughly, answered every question we had, and never once made us feel pressured. His professionalism, knowledge, patience, and genuine personality truly stood out. You can tell he genuinely cares about his customers and wants them to leave happy and confident in their purchase. He went above and beyond to make sure we understood every step and felt comfortable throughout the entire experience. If you’re looking for someone honest, helpful, and amazing to work with, ask for Adam. Highly recommend him and the entire team at Bettenhausen of Lockport. Thank you again for such outstanding service! More

by cjn911 Verified Customer Verified Customer

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Wonderful customer service. Very helpful in meeting our needs. Nick and Allie were great! Thanks again! Very helpful in meeting our needs. Nick and Allie were great! Thanks again! More

by Dspinner Verified Customer Verified Customer

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Very professional, easy to work with, reached out and responded quickly. Would recommend and use again. responded quickly. Would recommend and use again. More

by beckmanalan Verified Customer Verified Customer

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Can’t recommend enough, between Danny in Service , Allie and Nick in sales. The whole team made buying experience painless. Originally went for wife’s upgrade, going back for mine . 5 stars and Nick in sales. The whole team made buying experience painless. Originally went for wife’s upgrade, going back for mine . 5 stars More

by oherrera_312 Verified Customer Verified Customer

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This location is very convenient to me. Staff has been helpful and friendly. Do a good job of keeping me in the loop on car repairs Staff has been helpful and friendly. Do a good job of keeping me in the loop on car repairs More

by ejesio Verified Customer Verified Customer

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I liked that the sales people are salary as opposed to commission. Jose Silva and Nick were great. commission. Jose Silva and Nick were great. More

by tlmsmyth Verified Customer Verified Customer

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