Bret Bokker | Page 2

We have now purchased 3 Hyundai’s from Hyundai on Perryville! The sales and service staff are knowledgeable, friendly and helpful! Overall, a great dealership. We’ll be back! Perryville! The sales and service staff are knowledgeable, friendly and helpful! Overall, a great dealership. We’ll be back! More

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The dealership is very nice and clean and everyone was friendly i bought a brand new 2020 Santa Fe and me and my family love it !! i was very Happy with my visit friendly i bought a brand new 2020 Santa Fe and me and my family love it !! i was very Happy with my visit More

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Amazingly clean and friendly dealership. All of the staff is knowledgeable and friendly. I will be buying my next car here for sure. Go check them out. is knowledgeable and friendly. I will be buying my next car here for sure. Go check them out. More

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happy customers Can't say enough good things about the staff there. Pat Carter Keller went above and beyond to help us through the whole process, including finding ou Can't say enough good things about the staff there. Pat Carter Keller went above and beyond to help us through the whole process, including finding our car from another dealership. Everyone was very helpful including Bret from the service department. And thank you to Jim Miller for all of his help in walking us through the financial part of it. Also we can't leave out Pat Rosenburg who also took us through the process. Thank you all for being so kind to us. More

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6th Vehicle This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through the entire process knowing my career goals and income. Her help is invaluable. More

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TERRIBLE management and mechanics The buying process with Hyundai on Perryville was great! Pat and Jim were absolutely amazing, and Pat continues to be. Certain Management however, has The buying process with Hyundai on Perryville was great! Pat and Jim were absolutely amazing, and Pat continues to be. Certain Management however, has been talking about my car buying business with outsiders, and it has gotten back around to me. My nightmare with my car and the issues I’m Having with it, had been bad mouthed by management and laughed at, publicly on social media. I bought my 2019 sonata and drove off the lot with issues. Service management/“mechanics” said it was “NORMAL” for my car to shake like it is. After leaving and calling to yell at this guy for being a tool, he admitted he never felt the shake. Second appointment still couldn’t feel it, but suddenly did after some xxxx was raised. It’s being blamed on bad gas, so I had to switch my car which recommends regular fuel, to now premium, and it STILL is having the same issue. I had to fight to get a loaner car through hyundai as well. Service truly does not want to take responsibility for this car that they sold me with issues. I have talked with several mechanics all in which say these “mechanics” are feeding me xx. I have test drove other 2019 sonatas and they don’t do this so it is not NORMAL. No brand new car should shake like mine does. And for a “mechanic” to tell me I need to break my car in and that’s the problem??? I am dealing with consumers affairs currently, And honestly preparing myself for a lawsuit. Also calling corporate about management and how they are handling my personal business, and issues with this car. I 100% recommend Pat, but do not let your car ever get serviced at Hyundai on Perryville!!!! More

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Great Pat Keller is very knowledgeable and sweet. We have purchased a few cars from your dealership only asking for Pat to work with. She always goes above Pat Keller is very knowledgeable and sweet. We have purchased a few cars from your dealership only asking for Pat to work with. She always goes above and beyond to help us. We sure appreciate all she does for us thank you Pat for making our experience a good one. More

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Roberto Best team in town.They are hailed recomendable.They are like family The service was very friendly and understanding and so easy deal with the staff.T Best team in town.They are hailed recomendable.They are like family The service was very friendly and understanding and so easy deal with the staff.Thank you!! More

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Beware of the Bait and Switch practiced at Perryville! Like to pay double for your repairs? Then Hyundai on Perryville is the right place. I moved to Rockford two years ago from Elgin. I receive coupons re Like to pay double for your repairs? Then Hyundai on Perryville is the right place. I moved to Rockford two years ago from Elgin. I receive coupons regularly from the Elgin dealership at significantly lower prices but Perryville won't honor them. For major repairs (timing belt, carbon canister) the price difference has been $200 to $400 dollars less at Elgin!! Well worth the drive. In addition, Perryville Hyundai uses the "bait and switch" scheme on their customers. On Monday they took down my warranty info and called to confirm my warranty coverage. I was told my out-of-pocket for the $800 repair is $100 (same job quoted in Elgin without warranty is $400). The part was ordered, service scheduled on Thursday same week. Thursday morning I'm told there is a price switch and my repair (with warranty) is now $400 - FOUR TIMES MY QUOTED PRICE!! If I don't get the work done with them I'm charged a re-stock fee + labor of a few hundred dollars. GOT CHA! You have to pay to take your car elsewhere or pay four times the quoted price if they do the work. Don't waste your breathe on the Service Manager, there is no responsibility taken for misquoting your job. After all they have your car held hostage! You have to pay the price increase or pay to get it back with no service completed. Win/win for the dealership and lose/lose for you! If you still want service a Perryville Hyundai, get your quotes in writing and throw a few hundred dollars in the trash - same thing. More

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