Bret Lindemann at AutoNation Volkswagen Richardson

Great dealership, fair pricing, great service and good follow-up. What else can you ask for. Service department is very timely, informative and attentive to the customer need to get in and get out.

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This was the second purchase from Steve and this dealership, the last being in June of 2012 (not very far apart). We don't live close to this store, but from our attempts at another dealership it as worth the drive out there. Both times we have been taken care of to the highest standards. We were treated the same whether we bought used (the first one) or new (the second one). The pricing was better than the local competition both times so already we were considering the distance for the better price. But the customer service definitely was the deciding factor. Our spur of the moment decision to purchase again led us out to the dealership after work on a Thursday, putting us there around 8:00 PM. The only heads up we gave them was wanting to see a couple brand new Beetles. By 8:30 we were test driving two different models, and shortly after we were working on financing. Financing usually takes the longest, as we are in a similar business and we have to stay late regularly to get this part of the deal done, and we were the customers now in that situation, the dealership closed at 9:00 but they were still going ahead with everything as if it was normal hours. We finally got things all wrapped up and drove out of there about 9:45 with a brand new Beetle with everyone still treating us just as friendly and excited for us with our new purchase. Being that late we had not even seen the car in the daylight, or had a chance to go through everything on it before taking it home. Unfortunately we found a couple cosmetic issues and one other small item, but Steve didn't hesitate to offer to pick up the vehicle, get all of our concerns fixed and return the vehicle back to us. These are the kinds of details that make a dealership stand out from the rest. To us, it makes it worth it to drive an hour to get there, and when it's time for service, we will take it there as well even though we have a dealership 5 minutes from our house, literally.

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We have been happy Boardwalk service customers for many years and when it was time to buy a new car we used the resources on the internet such as a DealerRater and other buying tools to ensure others were as happy as we have been and that we could get a fair trade in and reasonable price on a new VW.

We had an excellent new car buying experience with Bret and the rest of the sales team at Boardwalk VW. Trade in value was very fair, as was the negotiation process on our new car.

Bret was excellent through the whole process and he allowed us to take our time, with no high pressure sales tactics as we reviewed the models we were considering.

Overall highly recommend, not only from a sales perspective but service as well.

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Great experience. I bought a Trourag for my wife and Bret knew the car inside and out and was able to help me make the right decision. Will come back again and next time to buy a Bentley!

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Worked mostly with Todd but Brett was helpful with pricing as well. Todd was great because he was patient and did not pressure us at all. Very great to work with on pricing.

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This dealership has the most knowledgeable and professional team I have ever dealt with. My Brand Specialist, Ken Fleeger made sure I was happy with my purchase. He is a true asset to your organization.

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Words cannot possibly describe the satisfaction that I have received from this dealership. I've owned a lot of cars in my life and dealt with a lot of crazy dealerships in the past. Boardwalk has to be the most professional and friendliest places I have ever purchased a car from. Jason Villa is not only a great sales manager but, but he's a fantastic leader of the best sales team I've ever had the pleasure of working with. When I walk in, everyone has a smile on their face and is happy to see me. And that's not just because I bought a car. They are happy to see me even after the buying experience and every time I come in to get my scheduled maintenance performed. Speaking of maintenance, the service department has been nothing short of excellence and treats me like a human being each and every time I come in. In my book, that speaks volumes. I have now purchased two vehicles back to back from this dealership and frankly, I won't go anywhere else as long as I own a VW. I have been nothing but satisfied every step of the way and I would recommend this dealer above all that exist.

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I have been very, very pleased with Boardwalk VW in Richardson, TX. This is the 2nd new VW I have purchased from them within the past year and a half. I live in Corpus Christi, TX and have made the 6+ hour trip each time to buy from them. I guess when you find something good you just keep going back.

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My overall experience was great.... No sales pressure. Answered all my questions concerning vehicle I was interested in and let me make my own decision. Followed up after sale was made to assure me he was there to answer any question or issues I had. Wish all dealerships would follow this practice. My wife will be looking for a new car soon and this dealership is where I will recommend her to start.

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I visited Boardwalk VW in the hopes of trading from my touareg into something newer and more gas efficient. Bret was exceedingly knowledgable and helpful as we looked at several models and options. He went through each model and gave me the break down of the differences in each. He was very down to earth and honest, which I greatly appreciated. I worked with both Jason and Bret as we tried to figure out the best option for me. They were patient with me as I went back and forth, and neither one was pushy or tried to push the "hard sell" act. When I finally had mad a choice, Jason worked tirelessly to get me the best deal possible. I am still amazed at the magic he was able to work.

Ultimately, they were able to get me out of a car I needed to get out of, but did not really want to, and get me into a FABULOUS new car and help the transition and the process of getting rid of my touareg. They were professional and efficient, and again, truly did work very hard to get me a fantastic new car!

I have had volkswagens for about 10 years now, but I can honestly say that I will always go to Boardwalk from this point forward. I have no complaints when it comes to other VW dealerships, but Boardwalk truly goes the extra mile. They take care of their customers and it is clear the people matter more than the "bottom line."

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