Brett Robinson | Page 2
General Sales Manager
Ken Garff Mercedes-Benz of Salt Lake City
575 South State Street
Salt Lake City, UT 84111
34 Reviews
Write a Review34 Reviews of Brett Robinson
March 14, 2024
Excellent customer care and helpfulness. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. More
Other Employees Tagged: Dave Bennion, Bryant Hettinger, Braiden Draper, Vivian Montes , Star
March 02, 2024
I have owned Mercedes for over 30 years Ken Garff is by far the Best I have felt with. I have been going there for going on 11 years since I moved to Utah. far the Best I have felt with. I have been going there for going on 11 years since I moved to Utah. More
Other Employees Tagged: Dave Bennion, Rossi Yerage, Cameron Telford
January 18, 2024
Solid service department and a friendly staff. I would recommend them for any and all service needs I would recommend them for any and all service needs More
Other Employees Tagged: Toni Seely
December 30, 2023
Best dealership to work with. The staff is always pleasant and super helpful. I’ve purchased multiple cars from this location. The staff is always pleasant and super helpful. I’ve purchased multiple cars from this location. More
Other Employees Tagged: Spencer and Jodi
December 02, 2023
There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More
November 25, 2023
I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair. More
Other Employees Tagged: Craig Lambourne, Joel Turner, Vivian
September 25, 2023
Worst customer service ever! !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issu !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issue and he said he would speak to someone at the dealership about it and would get back to me. Two weeks later and nothing. I called him today to see what the result was; bc I never heard back from him. He said the dealership was not going to do anything about it! He told me to call Mercedes USA customer service. I called them and after being put on hold for 24 minutes, then was hung up on the first time, I called the second time and another 15 minutes of being on hold the representative told me that I would have to go through the dealership. They told me that the dealership is responsible for that!!! I called the dealership again and spoke to Bret who seems to be the one in charge for the last 20 years as he says … he said he could not help me with it. Long story short I leased this car; bc it had certain features and now one year in to this lease they are taking one of the features away. Kind of like going to a restaurant and ordering something on the menu and being served excluding one of the items and still being charged the price that was on the menu!! So disappointed in your customer service and this is putting a bad taste in my mouth with your company and the way things have been handled!!! I don’t understand how you can sell a product and then one year later take part of the product away!!! This is bad service and looks bad on not only the sales person but it makes Ken Garff look bad as far as company. Bad presentation!!! If you have any questions or concerns you may contact me at 801-897-9767 Rhonda Holt More
August 20, 2023
Average service continues despite completing their service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuume service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuumed but it looked like they just ran it thru a wash and didn’t even wipe off spots. Disappointed once again. More