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Brian Crandall
Refer Me
119 Reviews
Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.
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119 Reviews of Brian Crandall
May 17, 2024
Friendly, efficient and trustworthy:) Heiser’s service department is well run and easy to schedule. Thanks Heiser! department is well run and easy to schedule. Thanks Heiser! More
by lois
Verified CustomerOther Employees Tagged: Nicole Darling
Helpful 
October 26, 2023
Awesome great good job great people service good good work good job great truck team work good job great truck team More
by Wunderjason
Other Employees Tagged: Megan Shulta , Keith Jacobsen, Service Team
October 25, 2023
Always get to the problem without adding a lot of cost to the repair. Great place to take your car or truck. the repair. Great place to take your car or truck. More
by rc51
Other Employees Tagged: Jason Clark, PJ Geboy, Rafael Rivera , Keith Jacobsen
October 12, 2023
Very good service, very friendly, don't push customers when they are asking questions, very clean place when they are asking questions, very clean place More
by jujuspirit1
Other Employees Tagged: PJ Geboy, Megan Shulta, Asha McDaniel , Hadeel Abujaber, Samantha Calmes, Keith Jacobsen, Ryan Koch, Angela Resa, Service Team
October 10, 2023
Was t really informed to what was going on. I had to ask all the time. Not one update, disappointed. Wasted a whole day there when it was supposed to be around 3 hrs. And in the waiting room I had to ask all the time. Not one update, disappointed. Wasted a whole day there when it was supposed to be around 3 hrs. And in the waiting room, I got a cup of coffee and had ants in my cup. Told the receptionist and they didn’t even go check. The really got me going. I think someone should have checked. But nothing like nothing ever happened. I was going to upgrade my vehicle there. But won’t go there again. Disappointed customer More
by MMCUSTOM33
Other Employees Tagged: Megan Shulta, Rafael Rivera , Ben Jarvis, Quinn Mihalski, Dawn Riedel, Mary Ann Scaffidi, Service Team
September 12, 2023
I came to dealership on walk-in basis. Everything was thoroughly explained to me. Was able to get car repaired same day. Both General Manager and service representative were very helpful. Everything was thoroughly explained to me. Was able to get car repaired same day. Both General Manager and service representative were very helpful. Believe her name was something similar to Asha? More
by millyolsen
Other Employees Tagged: Asha McDaniel
August 31, 2023
The service staff at this dealership is top notch! They take care of everything I need on my off brand vehicles. They have some new advisors, but you can tell they care. They take care of everything I need on my off brand vehicles. They have some new advisors, but you can tell they care. More
by PETECOONEY85
Other Employees Tagged: Megan Shulta, Rafael Rivera, Asha McDaniel, Andy Schallitz , Keith Jacobsen, Quinn Mihalski, Service Team, I’m bummed I forgot his name, but the guy that sits in Mike’s old desk was great!!!
August 09, 2023
This was a Very quick and easy process . Both salesman and finance manager. Thank you Both salesman and finance manager. Thank you More
by CGBERNSTEIN1
Other Employees Tagged: David Shepard, Brad Sterling
August 04, 2023
Brian Crandall has been my main contact. He's been wonderful to work with. Kind, professional, and very helpful. Jason Clark handled much of the paperwork and also showed me how to use th He's been wonderful to work with. Kind, professional, and very helpful. Jason Clark handled much of the paperwork and also showed me how to use the features on my new car, set up my Sirius radio with all my favorite stations, and helped me connect with Onstar to transfer my account to my new car. Jason is also kind and thorough. More
by gstyles
Other Employees Tagged: Jason Clark, PJ Geboy
June 26, 2023
Hope. I have not found a place to work on vehicle until now. Thank you! I have not found a place to work on vehicle until now. Thank you! More
by togomeal43
Other Employees Tagged: Maureen Ferguson-Calmes, PJ Geboy, Megan Shulta , Samantha Calmes, Keith Jacobsen, Ben Jarvis, James Priewe, Mark Scaffidi, Mary Ann Scaffidi
Dealership Inventory (165 Vehicles)
2024 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
2024 Chevrolet Silverado 1500
new
Lakeshore Blue Metallic exterior
Automatic
Four-wheel Drive
