Brian Dooley | Page 11

Teriffic New Toyota Purchase Experience The management, sales, and staff at Byers Toyota are very personable and knowledgeable about all their products and service. They listen to what you The management, sales, and staff at Byers Toyota are very personable and knowledgeable about all their products and service. They listen to what you have to say and are very responsive to any questions or concerns that you have with respect to the vehicle you are interested in or answering questions about its features & functions. They are attentive to the purchaser's interest in everything related to the vehicle including its comfort, handling, safety, convenience, reliability, entertainment, maintenance, service, cost, and whatever else is important to the owner. My experience with this dealership was nothing short of superb. From my initial phone call with their Sales Manager Bryan Dooley until I happily drove away from this dealership in my new Tundra I had a teriffic day. It only took a few hours from my initial phone call with Mr. Dooley until the purchase was completed and I live about 65 miles away. After meeting with Mr. Dooley, he introduced me to Jon Hopper who took it from there. He showed me the Tundra that I was interested in and I took it for a test drive. He did a fantastic job of answering all my questions including numerous technical ones. He set up my iPhone and Sirius XM, introduced me to the Service Manager Josh Lewis, as well as other Byers Toyota personnel and answered tons of my questions. Thanks to Joh, Bryan, and others at Byers Toyota I had a terrific purchasing experience. More

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Very easy negotiation and great experience. Phil Bickel was very through and great to work with. Managers were responsive and very fair. Used car manager was professional and gave me a good pric Phil Bickel was very through and great to work with. Managers were responsive and very fair. Used car manager was professional and gave me a good price for my used car. Overall a great experience. More

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My experience at Byers was great. From the minute I walked in, John Hess made me feel comfortable and wasn't afraid to give me his opinions without being pushy. I wasn't sure what I wanted and he reco walked in, John Hess made me feel comfortable and wasn't afraid to give me his opinions without being pushy. I wasn't sure what I wanted and he recommended a few items and introduced me to the Prius V and leasing as an option to consider. I didn't end up with either (the Prius sunroof doesn't open!), but really appreciated the options. John was understanding and listened to me and was patient while I decided on a car. I had two trade-in's as well and everyone was very honest and fair in dealing with those; even with a Car Fax issue I had to correct on one of them. The process was fairly painless and simple and I appreciate everyone's friendliness and honesty throughout the whole process. It is intimidating looking and making a decision on your own, but I felt comfortable in asking John's help. This was a tough situation for me for personal reasons and the entire staff was kind and supportive even though they didn't know why or how much I needed it. Recommended! More

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The sales team was Great. Very friendly and very accommodating. Not pushy. Great Demeanor. They reached out to me on a daily basis to try and make things work. They worked around my sche accommodating. Not pushy. Great Demeanor. They reached out to me on a daily basis to try and make things work. They worked around my schedule. In Fact, I believe my sales rep came in on his day off to help facilitate the sale. Great Job! Thank you! More

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Brian worked through the weekend to get me my car on a Monday. And he saveed me over $200. Bill drove 1-1/2 hours each way to deliver my car on a Monday evening. He stayed until I was confortable with my Monday. And he saveed me over $200. Bill drove 1-1/2 hours each way to deliver my car on a Monday evening. He stayed until I was confortable with my understanding of how to operate it even though he would not get back to Delaware until after 10:00 Pm. More

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Every one at Byers Toyota in Delaware Ohio was Every one at Byers Toyota in Delaware Ohio was wonderful.From the moment I walked in the door I was treated friendliness, respect, and courtesy! S Every one at Byers Toyota in Delaware Ohio was wonderful.From the moment I walked in the door I was treated friendliness, respect, and courtesy! Stacy was wonderful,explained every little detail of everything, answered all my questions no matter how dumb! She made an experience I was dreading into a very good experience! She spent a lot of time in the car with me explaining things, She was great! Curt was great also explaining the hard part,tbe money!! I love my new Rave 4.It is so easy to drive, and thanks to everyone there I was really comfortable driving it home that night.I also know just what to do when I return for service. I feel like Cindarella in her glass coach. I certainly recommend Beyers!! Thanks again!! Diana K Morrison More

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We have dealt with Billie and Brian for the last 3 years. We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told th We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told them what we would like to do and they were able to put together a deal that would work for us. We have both our Toyotas serviced there and Tara and Josh in the service department have always gone the extra mile to make us feel important. Matt Darling in the finance area made us feel very important as he has done in the past and made the process very smooth. More

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I would highly recommend John Hess and this Toyota dealership. Even my friend, who was with me when I bought my new Highlander, said she would return to Byers for her next new car purchase. Everyone dealership. Even my friend, who was with me when I bought my new Highlander, said she would return to Byers for her next new car purchase. Everyone was very helpful and respectful. In 2007 I went to a Toyota dealership in Columbus, Ohio and had a very negative experience so I was not sure what to expect when I pulled into Byers Toyota in Delaware, Ohio. As I stated previously, this experience was outstanding. Thank you John Hess, Bryan D., Matt and Byers Toyota for an outstanding car buying experience. More

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