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Byers Toyota

1599 Columbus Pike, Delaware, Ohio 43015
Sales: (740) 368-7666
Service: (888) 809-0421
Parts: (866) 711-8103

Makes: Scion|Service Center|Toyota
 
Excellent
91% Recommend

Overall Rating 4.6

87 Lifetime Reviews

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Byers Toyota
87 Lifetime Reviews
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87 Dealership Reviews
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Reason For Visit
Sales (Used)

"Bad service"

I bought a Acura MDX from byers. It needed leather replaced along with a new steering wheel. When I got the car back the plastic around the wheel was scratched up like they didn't know how to remove airbag. They would not take responsibility for the mess up. Nice car, nice people, terrible service experience.

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Employees dealt with

Dana dickey


Reason For Visit
Service

"Went to dealer to have door guards installed on NEW 2013..."

Went to dealer to have door guards installed on NEW 2013 Sienna on 9/21 It was raining very hard when they finished the car and brought it around for me to pickup. When I got home and put the vehicle in the garage I noticed it a chip in the door on the drivers side. This is a new vehicle and should have never happened. The technician who did the work had to know he did the damage and hoping I would not notice it. I am not at all HAPPY with the service .

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Employees dealt with

Advisor listed on invoice - G. b


Reason For Visit
Service

"Parts man thoroughly explained the shortage of the..."

Parts man thoroughly explained the shortage of the particular parts I needed (brake caliper slide bolt and seal kit) and went above and beyond to obtain the needed parts from across the country. He phoned me promptly to notify me that the parts arrived. Ms. Farmer worked my car into a tight schedule (because numerous customers were preparing last minute for the holiday weekend), got the service scheduled quickly. Tech 156 performed the work quickly, checked all the other bolts' tightness, and printed me a guide to the proper torque specs for all the bolts.

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Employees dealt with

Tara Farmer & tech 156


Reason For Visit
Sales (New)

"The staff at Byers was friendly and professional. We..."

The staff at Byers was friendly and professional. We feel we were treated well and were offered a fair purchase price for our vehicle. We would definitely return to Byers for future purchases.

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Employees dealt with

Mona & Rich


Reason For Visit
Sales (New)

"The dealership from salesman to finance dept. we're..."

The dealership from salesman to finance dept. we're very accomodating. They stayed after hours to complete the deal. Phil was very knowledgable about the vehicle and all it's technology. They negotiated the price and trade-in fairly. They handled the BMV so that I did not have to make a trip, no wasted money on temporary tags. They had the vehicle that I wanted color wise and options. The Avalon is a gorgeous car and the mpg on this large hybrid achieved 45mpg during the hour trip home. It was worth the drive.

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Employees dealt with

Phil Bickel


Reason For Visit
Sales (New)

"We had a great experience with Billy Smith and Darrell..."

We had a great experience with Billy Smith and Darrell Becker. We found your sales and finance (Big Al) people to be very knowledgeable and they did not try to "cram" the sale down our throats. They let us know the decision was ours, which was a great selling point for us. We are very happy with the deal and will recommend your dealership to all of our friends.

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Employees dealt with

Bill Smith


Reason For Visit
Sales (Used)

"I had wonderful service from Shayne and Darryl and the..."

I had wonderful service from Shayne and Darryl and the rest of the Byers staff. They found a used car that is excatly what I wanted, had it at a great deal and could not be nicer. They were friendly, listened to what I wanted, were honest, and made the experience of purchasing a car stress free. I would highly recommend this dealsership for anyone looking for a new or used car. They are good, honest people.

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Employees dealt with

Shayne Becker, Darryl Becker


Reason For Visit
Service

"With limited knowledge about cars and what goes into..."

With limited knowledge about cars and what goes into fixing them, I naturally sought out Byers Toyota to get my 1999 Toyota Camry fixed. From the moment I arrived, everyone was very warm and friendly. The employee I spoke to and worked with for the duration of my repair, Tara Farmer, was extremely helpful and took care of every detail of my car's repair to a T. When an additional item that needed repair was incidentally found by the service team, Tara went out of her way to have that fixed as well, while also maintaining the cost of my repair at the original quoted price as much as possible. I felt that I was taken very good care of by Tara and the entire time at Byers Toyota and expect to bring my car into them in the future for any additional repairs. I highly recommend Byers Toyota for your car servicing needs and I especially recommend Tara Farmer for her excellent customer service and for her dedication to ensuring that I was kept informed about the process every step of the way. Thank you Tara, and thank you Byers Toyota!!!!!

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Employees dealt with

Tara Farmer


Reason For Visit
Sales (New)

"We were looking at the Prius and John did a great job of..."

We were looking at the Prius and John did a great job of showing us what it could do and how to operate this unique vehicle. Then we were given a very fair amount for our trade and are incredibly pleased with our new car. I am certain we will shop at Byers Toyota again.

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Employees dealt with

John Hess


Reason For Visit
Service

"My car was taken immediately for its 15,000 mile..."

My car was taken immediately for its 15,000 mile service. Staff was courteous. It took no more than 20 - 30 min. Josh explained everything that was done to the car and provided me with a written receipt/explanation. Painless!!

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Employees dealt with

Josh
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