Brian Nadeau

Terrible experience for the first time in 5 years. Went for an oil change. Turned down 100k service. Since I️ was just at 98k. 2 hour wait and was told they broke my locking lug nut. They then replace Went for an oil change. Turned down 100k service. Since I️ was just at 98k. 2 hour wait and was told they broke my locking lug nut. They then replaced all of my locking nuts with regular lug nuts and charged me for everyone one. There was also significant damage to the rim where you could assume they struggled to get the locking nut off. Provided pictures to service manager and received no response. Oil change service cost significantly increased from last oil change in April 1st. Was charged $330 for damage that I was forced to pay and the oil change/tire rotation. Oil change/tire rotation on April 1st was $153. Was told it was due to engine recall. Which was also in effect on April 1st. I️ have not had my Escalade serviced anywhere else. Never questioned a price or any of the service. This experience was ridiculous. $334 for an oil change. Lost my locking nuts and left with damage to my rim. Service manager hear me complaining. Never left the office nor returned my email. I was also ind discussions to purchase new Escalade. Will not be doing any future business with this dealership. More

by justin.laverdiere Verified Customer Verified Customer

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Explained everything and didn’t try to upsell me anything I didn’t need. Very clean environment I didn’t need. Very clean environment More

by btsheehan1975 Verified Customer Verified Customer

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I have purchased multiple vehicles from Cadillac of Norwood and they always go above and beyond Norwood and they always go above and beyond More

by johnnyb Verified Customer Verified Customer

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It’s clean , organized, professional and always get the job done right the first time.Service and sales are great people. job done right the first time.Service and sales are great people. More

by john.jurasek Verified Customer Verified Customer

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Paul T is the example of customer service. He and the team are always on top of everything are far as time lines, ordering and giving the best service on a vehicle. Cadillac of Norwood He and the team are always on top of everything are far as time lines, ordering and giving the best service on a vehicle. Cadillac of Norwood is a prime example of a top notch dealership and I am very pleased with the service and the support Thank you team Keep punchin! More

by Dini Verified Customer Verified Customer

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I’ve bought several cars through Cadillac Of Norwood and it is because of the friendly and professional staff both in sales and service it is because of the friendly and professional staff both in sales and service More

by johnnyb Verified Customer Verified Customer

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Paul and the service staffs Prompt, courteous service exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadilla exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadillac Norwood address all my issues. More

by PRAPPOLI Verified Customer Verified Customer

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