Brian Santos

traded in my vehicle on August 2, 2025 at Empire Ford of New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicl New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicle I traded in within that 10 day period and they did not. I attempted to call the dealership with Capital One on a conference call and I was bounced to voice mail. Capital One stated they still require payment to close the account. I found out from Capital One that they offered to finance my new vehicle with a 6% APR with a 595 per month payment rate, however, the dealership financed me through 5/3 Bank with a 12.99 % APR with a 761.95 per month payment rate for 84 months. The dealership told me that Capital Onedeclined to finance me which is not the case. I previously had done the dealership's online calculator for financing and was quoted with a $461 per month payment rate. Talk about deceptive business practices. I will never do business with Empire Ford of New Bedford again. More

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The worse I have ever experienced in customer service. I had to fight for my registration and sticker I had to fight for my registration and sticker More

by ISABELBORGES61 Verified Customer Verified Customer

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I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed but refuse to put me in a rental only want to reimburse 175 out of 3873.00$ . I don’t no recommend going here. Thankfully I found a lawyer to sue & go for lemon law but it’s not helping me now More

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Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cabin filter replacement. The tire rotation was not done and and I had no washer fluid and not even a little was replaced. Makes me question if any of the other things were checked re “the works package”. I did advise Service Advisor Brian Santos of my disappointment and he was apologetic and did the best he could in regards to making it right ie, gift card to come back and get tires rotated for the inconvenience as I reside 32 min away. Brian indicated he would speak to the technician again. All I ask is it is used as a teachable moment and for the technician to work on it like it was his own vehicle. Again, Brian was great to deal with but sadly this is the the first time I felt disappointed on the service of my vehicle. I am willing to return due to Brian being sincere and apologetic. He also indicated he will personally check the vehicle after service before handing the keys back to me. More

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They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily Verified Customer Verified Customer

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My sales person kevin gave the the best purchasing experience I could ever ask for but service needs some work with they’re public relation skills experience I could ever ask for but service needs some work with they’re public relation skills More

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