Brian Sargeant

The management is both deceitful and dishonest. This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealer This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealership website listing. Very normal. I called the dealership to verify the price with Stephanie, who confirmed the price with the sales manager, Brian. I drove to the dealership to see the car and negotiated through the list of fees that they added on to the sales price. Eventually, I decided to purchase another car on the lot for a similar price. We agreed on the deal, the salesman ran a credit report, and I purchased new insurance for the car I was buying. As we were finalizing the process, Brian came over to the desk and said that he couldn’t go through with the deal. I told him we had already agreed on the price and we’re finishing the process, but he refused to let the transaction complete. After insisting that this was terrible business, I asked if he would at least sell me the original car so I could leave with something. He then INCREASED the price of the original car and would not honor the sale price that I had confirmed earlier. The next day, I called the General Manager of the store, Brad Hamilton, who was reluctant to work with me. He kept saying it was an unfortunate circumstance but there was nothing he could do to honor the original sales price. He insisted that he is not responsible for the CarGurus listing price, but I reminded him that three employees in the store confirmed that sales price to me. After multiple phone calls, he finally agreed to sell me the car for $500 over the list price, plus the tax and titling fees. When I asked for this offer in writing, the itemized list included an ADDITIONAL $500 doc fee. It’s unfortunate that dealerships can get away with false advertisement, blatant lies, and retracting deals, and customers have no power to fight back. I’m leaving this review as a warning to other buyers. More

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