Brian Schlegel
Brian Schlegel at Hubert Vester Chevrolet
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Brian Schlegel | Page 2

Service Advisor

Hubert Vester Chevrolet

3717 Raleigh Road Parkway West
Wilson, NC 27896

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4.6
207 Reviews

Dealership Experience

2 yrs, 10 mos

Languages Spoken

English English

4.6

207 Reviews

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207 Reviews of Brian Schlegel

April 03, 2024

Dealership Rating
Employee Rating

I was satisfied with what they did. yesterday go by see them tell them that I sent you More

by PETWAYRICHARD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isabel Wilson

March 19, 2024

Dealership Rating
Employee Rating

Have a warranty issue with the key fob that they 'cant fix' until it does it in front of them. They saw it happen but still cant fix it because their staff can only fix the problem if the computer tells t More

by Kjohnson
Recommend Dealer
No

Other Employees Tagged: Brian Schlegel

Mar 29, 2024

Hubert Vester Chevrolet responded

Being able to duplicate a customer's issue is frustrating to both our customer and to our dealership personnel. Your confidence in our abilities sounds like it has eroded and there is more to your concern. I would like the opportunity to discuss your feedback and issue further. Please reach out to me at lowens@hvautogroup.com, at your earliest convenience. I look forward to hearing from you. Lisa Owens Customer Relations Manager

March 10, 2024

Dealership Rating
Employee Rating

Feel comfortable every visit that I'm going to be treated fairly and given the right information about my vehicle. More

by c.m.brown4040
Recommend Dealer
Yes

Other Employees Tagged: Brian Schlegel

March 04, 2024

Dealership Rating
Employee Rating

They can not fix an issue i have had since i bought it. Will never buy a chevrolet again More

by Kjohnson
Recommend Dealer
No

Other Employees Tagged: Brian Schlegel

Mar 05, 2024

Hubert Vester Chevrolet responded

Thank you for your candid feedback. Your review does not give me much information about the vehicle issue. While the vehicle was at the dealership, have we been unable to duplicate the concern you have? If that is the case, we understand how frustrating that can be. It sounds like your interaction with Brian has been positive, even if you are feeling less than satisfied with the brand at this moment. We would like the opportunity to work with you on a resolution plan. If you would contact our Service Manager, Danny Meacomes, at 252-291-2111, ext. 1201, at your earliest convenience, we'll try to turn this situation around. Lisa Owens Customer Relations Manager

February 18, 2024

Dealership Rating
Employee Rating

While Brian was gone, my car must have been ready. I was told it would be an hour wait which was fine. But after an hour and 20 minutes I went to check the status and my keys were up there. No one cal More

by briana.gorham1017
Recommend Dealer
Yes

Other Employees Tagged: Brian Schlegel

Feb 23, 2024

Hubert Vester Chevrolet responded

Thank you for your honest feedback. I do apologize for any inconvenience caused by our lapse in communication, re: the status of your vehicle. We appreciate your business and your understanding. Our Service Manager, Danny Meacomes, will be reaching out to you directly to address your concern. Lisa Owens Customer Relations Manager

February 11, 2024

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Employee Rating

Efficient and good communication. He reached out to me about a service item. Good job. More

by lboseman53
Recommend Dealer
Yes

Other Employees Tagged: Brian Schlegel

February 10, 2024

Dealership Rating
Employee Rating

Everything was good and in an orderly fashion. They made sure everything went well. Everything went well! Great service and they were very organized. They made sure everything went well. More

by letlet
Recommend Dealer
Yes

Other Employees Tagged: Brian Schlegel

February 08, 2024

Dealership Rating
Employee Rating

Great customer service and very quick in and out. Will continue to use Vester Chevrolet for all my sales and service needs More

by RCLARK7079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 05, 2024

Dealership Rating
Employee Rating

Took truck in because service engine light stayed on. Spent $660 and maf sensor was replaced. Engine was on when I picked truck up, still on and truck now cuts off which it did not do before. Worst $660 More

by Elton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 03, 2024

Dealership Rating
Employee Rating

Brian and the rest of service team were very professional in getting my car in and out of the shop in quick timely manner. Highly recommend using the service department at Huber Vester Chevy More

by redline35gtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Meacomes, Taylor Whitley, Ranzell Bassa , Norman Debruine, Brian Schlegel

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