Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
92 Reviews
4.9

92 Reviews

Write a Review

92 Reviews of Brian Shafer

April 26, 2024

Dealership Rating
Employee Rating

Alan was pleasant and professional from the time he answered my the phone to take my appointment to when he walked me to my vehicle after the appointment was complete. It’s always a good experience com More

by THEMCCLOGGANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

Helpful
Report | Print

April 25, 2024

Dealership Rating
Employee Rating

Service was prompt and very thorough. Every one was very nice. Nice clean waiting room More

by CLCAU75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

Helpful
Report | Print
Apr 26, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

April 24, 2024

Dealership Rating
Employee Rating

Your always willing to help and make things right That is the reason I trade vehicles with you You have always provided great service THANKS More

by BEAVERSBW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 25, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 20, 2024

Dealership Rating
Employee Rating

Overall, great service… One constructive feedback comment: Almost every time I come in for a particular service, I am contacted saying additional services are needed. I came in with a coupon for an o More

by SANDRAWSPIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print

April 19, 2024

Dealership Rating
Employee Rating

Allen is the first person I see when I pull in for my service. He is kind, greets all with a wonderful smile and is very attentive. My car was in and out and I was on my way home in no time. Perfect! More

by SHERIWATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

Helpful
Report | Print
Apr 21, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 17, 2024

Dealership Rating
Employee Rating

Everything went well with the service department as always. Car was serviced well and quickly. More

by GAMELIFTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

Helpful
Report | Print
Apr 18, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 14, 2024

Dealership Rating
Employee Rating

Great customer service. Very friendly and prompt. Was very knowledgeable about the product recall. Will be back. More

by HUEYSGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis answered a lot of questions I had about the new RDX.

Helpful
Report | Print
Apr 15, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 13, 2024

Dealership Rating
Employee Rating

They are quick and friendly; and I don't feel hard sold when I'm in there. Love the free water and snacks too!! More

by JJLEVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 15, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 11, 2024

Dealership Rating
Employee Rating

Upset I was not notified of 3 percent upcharge for using credit card prior to servicing I would have appreciated an email or call first I have spent over $1000 this year alone on service please refund my e More

by HUGHESDONNA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Cornelison, Alan Cornelison

Helpful
Report | Print
Apr 12, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-670-8180 and ask for one of our managers.

April 09, 2024

Dealership Rating
Employee Rating

Everyone is very professional and helpful. I have Dr appts so they make sure I have a car to drive. More

by KATHYLEAVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

Helpful
Report | Print
Apr 10, 2024

Shottenkirk Acura Huntsville responded

KATHY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

1
2
...
10

Dealership Inventory (128 Vehicles)

used 2023 Toyota Camry car, priced at $39,989
2023 Toyota Camry
used
Wind Chill Pearl exterior
Automatic
Front-wheel Drive
$39,989
View Details
new 2024 Acura RDX car, priced at $54,795
2024 Acura RDX
new
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
$54,795
View Details
new 2024 Acura MDX car, priced at $54,995
2024 Acura MDX
new
Carbon exterior
Automatic
Front-wheel Drive
$54,995
View Details
new 2024 Acura RDX car, priced at $54,420
2024 Acura RDX
new
Platinum White exterior
Automatic
All-wheel Drive
$54,420
View Details
used 2020 Acura ILX car, priced at $24,278
2020 Acura ILX
used
Silver exterior
Automatic
Front-wheel Drive
$24,278
View Details
used 2019 Toyota 4Runner car, priced at $35,453
2019 Toyota 4Runner
used
Super White exterior
Automatic
Four-wheel Drive
$35,453
View Details
View All Inventory