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Brian Smith
Brian Smith at Oklahoma City Volkswagen
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Brian Smith

Service Manager

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
560 Reviews

I love this job because I know each time my customers leave, they get the same experience I as a customer expect. I value the trust and lifelong friendships that I have formed with my customers over the past 7 years. Every day I come to work I strive to instill trust, bring more smiles, and continue to form lasting relationships with each customer I am able to service.

Dealership Experience

6 yrs, 11 mos

Specialties & Trainings

Volkswagen Certified Service Advisor

4.8

560 Reviews

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560 Reviews of Brian Smith

April 27, 2024

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Employee Rating

Fast and friendly customer service . Made sure we had everything we needed and made sure we could come back if it didn't fix the problem. More

by livingdeadgirl180
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel, Rocky Padilla

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Apr 29, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you had a positive experience with our team at Oklahoma City Volkswagen! We always strive for fast and friendly service. Remember, we are here if you need any further assistance! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 19, 2024

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Rocky and Brian Smith always make the service experience seamless. I repeatedly use OKC Volkswagon to service my car... More

by NEALNORDLINGER
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Apr 22, 2024

Oklahoma City Volkswagen responded

Hi Neal! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 16, 2024

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Great service from Brian and Rocky. Super professional and they communicated the process extremely well. More

by dashaniquebeamon
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

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Apr 16, 2024

Oklahoma City Volkswagen responded

Hi Dashan! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 12, 2024

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My service was completed quickly, and they were very detailed and clear when explaining any issues with my vehicle. The best dealerships in the state in my opinion! More

by Isiahfranks26
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel, Rocky Padilla

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Apr 15, 2024

Oklahoma City Volkswagen responded

Isiah, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you found our service at Oklahoma City Volkswagen quick and detailed. Thanks for considering us one of the best dealerships in the state! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 10, 2024

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As always Jacob and Brian are great. Great customer service. They got a lot done very quickly and efficiently. More

by kaarthik_iyer
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel

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Apr 11, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know that our team at Oklahoma City Volkswagen was able to provide you with efficient and top-notch service. Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 03, 2024

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Brian always does a great job explaining and Rocky is also awesome !! I’ve never had my car worked on anywhere except okc vw! They are absolutely top quality! Brian Smith is extremely knowledgeable and a More

by brandon.welborn
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Maritt, Rocky Padilla, Kenneth Dusang

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Apr 04, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad to know that Brian and Rocky have been able to provide you with top-notch service at Oklahoma City Volkswagen! It's great hearing how well they take care of your car. Thanks for sticking with us, we appreciate it! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 28, 2024

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Employee Rating

Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr More

by 120lasest
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel, Rocky Padilla

Helpful
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Mar 28, 2024

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad Rocky provided you with a fantastic service experience at Oklahoma City Volkswagen. We appreciate your feedback and look forward to assisting you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 23, 2024

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Employee Rating

Always a great experience anytime I've had to have my car serviced. Communication is always superb More

by travis_french
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel, Rocky Padilla

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Mar 25, 2024

Oklahoma City Volkswagen responded

Travis, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 21, 2024

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Employee Rating

This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re More

by laurieanderson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Maritt, Jacob Ranjel, Rocky Padilla, Kenneth Dusang

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Mar 21, 2024

Oklahoma City Volkswagen responded

Thank you for the review. We're happy to hear about Jacob's efforts but want to ensure that all of our team members are providing the excellent service we strive for. If there are specific concerns or areas for improvement that you'd like us to address, please reach out directly so we can work towards a resolution together. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 19, 2024

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Rocky was very thoughtful and professional to me. And he has a sense of humor. More

by jd1963melendez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel, Rocky Padilla

Helpful
Report | Print
Mar 20, 2024

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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