Brian Young

The whole experience has been a whirlwind of an experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pu experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities. More

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Dealer ship was clean everybody was helpful. No stress sale man and sales manager was great No stress sale man and sales manager was great More

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Adonis and the whole team really worked their magic. We truly didnt expect to walk out with a car. They all put so much work and effort, im truly grateful. Ill be referring everyone to Adonis and the te We truly didnt expect to walk out with a car. They all put so much work and effort, im truly grateful. Ill be referring everyone to Adonis and the team. Thank you!! More

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I had an amazing experience in this dealership everything went perfectly well. The place is clean and the staff are nice and friendly. went perfectly well. The place is clean and the staff are nice and friendly. More

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My experience with James Perkins, William Young and Brian Young and Steve Garcia was much more than I expected! First class salesmen working together! Thank you for finding the case I wanted and I love it! Young and Steve Garcia was much more than I expected! First class salesmen working together! Thank you for finding the case I wanted and I love it! More

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My salesman Samir Alhay was very patient and helpful during the entire process. He even gave me a phone call after my purchase of the vehicle. He was very informative about my Lexus. during the entire process. He even gave me a phone call after my purchase of the vehicle. He was very informative about my Lexus. More

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Had my 2023 Tacoma serviced. Was in and out less than an hour. Be sure to ask for Billy in the service department to schedule your next service. See Mike in sales if you're look Was in and out less than an hour. Be sure to ask for Billy in the service department to schedule your next service. See Mike in sales if you're looking for a new or used Toyota. Scott Clark Toyota is the best in my opinion. More

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Never pushed me to make a sale or decision on my part. Very helpful and courteous service. The whole process was seamless. Very helpful and courteous service. The whole process was seamless. More

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Truck we wanted was in stock, which was not the case at other dealerships. I like the inside storage of the vehicles. other dealerships. I like the inside storage of the vehicles. More

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Great service. Very friendly staff. I have always had a good experience at this dealership. Very friendly staff. I have always had a good experience at this dealership. More

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